I currently organise and manage the day to day operations of the Aviva IT service desk and service bar / walk-up support engineers. I am accountable for ensuring that the second line engineers and walk-up service bars are set up to target demand reduction and drive education and training into the business. I ensured all services and teams had enough guidance knowledge and direction to complete their role to a high standard. I also have a team of 12 who I regularly have one to one meeting to… Show more I currently organise and manage the day to day operations of the Aviva IT service desk and service bar / walk-up support engineers. I am accountable for ensuring that the second line engineers and walk-up service bars are set up to target demand reduction and drive education and training into the business. I ensured all services and teams had enough guidance knowledge and direction to complete their role to a high standard. I also have a team of 12 who I regularly have one to one meeting to help with their career development, support and mentoring. Within this role, I regularly plan to schedule the shifts patterns, review data and build reports for upper management which enables us to understand our weaknesses and make changes to the service provided whilst implementing a test and learn environment. I work closely with the knowledge and assurance teams to make sure new and current staff are up to date with any training and new processes they need to competently work. Show less

My remit at Stormfront includes ‘business as usual’ responsibilities such as store management, driving day-to-day sales and team management. As part of this role, I am an advocate for any client queries or complaints.• Acting store manager in the absence of the duty manager• Regularly performing ahead of peers when meeting a month on month sales targets• Dealing with retail clients, business clients and educational clients with any queries or service requirements they may have… Show more My remit at Stormfront includes ‘business as usual’ responsibilities such as store management, driving day-to-day sales and team management. As part of this role, I am an advocate for any client queries or complaints.• Acting store manager in the absence of the duty manager• Regularly performing ahead of peers when meeting a month on month sales targets• Dealing with retail clients, business clients and educational clients with any queries or service requirements they may have, including conducting personal training sessions where required• Helping clients diagnose faults, providing solutions and general repairs where applicable• Building and maintaining relationships with repeat clients who considered me as their personal subject matter expert in all things sales and technology related Show less