Ben Kipper Email & Phone Number

Dubuque, Iowa, United States

Mentored new hire outside my home branchCoached each of my own employees to #1 or “Elite” (Top 10) finishes on trainee performance matrix each monthAccumulated 100% pass rate for each trainee qualifying for promotion to next levelTransformed post-COVID customer service quality index score to from 67 to 93 (out of 100)Marketed sales and service calls to key.

Demonstrated readiness for the next level of management career path by successfully passing a series of challenging Management Qualification Tests and Management Qualification InterviewsDeveloped a number of employees through the trainee program, each achieving “Elite” (Top 10) status on trainee performance matrix each month, passing Management.

Dubuque, Iowa

Transformed customer service quality index score from 77 to 93 (out of 100)Multiple #1 and “Elite” (Top 10) finishes on trainee performance matrixAwarded “Sales Roleplay Award” for strong leadership in learning, coaching new hire sales processPlayed lead role in designing and measuring Inside Sales, Outside Sales, & Community Service projectsLearned to.

Dubuque, Iowa Area

Listened, asked, and uncovered problems or individual needs of each customerRecommended appropriate solutions while striving to foster and enrich the long term relationshipTailored sales approach to the intended audience, from the inexperienced DIY customer to the business owner who is a keys account

Dubuque, Iowa Area

Delivered prompt and friendly customer service to an average of 70 customers per day, handling customer questions and resolving complaints Processed 20,000 containers from 6 different distributors daily, efficiently managing time Managed up to 200 cash transactions as part of each shift, integrating cash management, record keeping, and collection

Dubuque, Iowa Area

Worked with a team to create a brand and image for company Formulated and launched a social media marketing strategy Revamped company website to address key stakeholders based on website analytics Boosted brand awareness by designing and dispersing pieces of print media Collaborated with redemption centers in Iowa to address legislative concerns.

Bachelor Of Business Administration - Bba, Business Administration, Marketing, Graduate

Activities and Societies: Enactus Project ManagerBBA degree │ Marketing and Business Administration double major GPA: 3.8 │ Dean’s List.

Associate Of Arts - Aa, Business Administration, Graduate

Associate Arts degree with emphasis on Business Administration GPA: 3.8 │ Dean’s List (Spring 2015-Fall 2016)