Ben Kipper Email & Phone Number

Dubuque, Iowa, United States

Mentored new hire outside my home branchCoached each of my own employees to #1 or “Elite” (Top 10) finishes on trainee performance matrix each monthAccumulated 100% pass rate for each trainee qualifying for promotion to next levelTransformed post-COVID customer service quality index score to from 67 to 93 (out of 100)Marketed sales and service calls to key accounts, maintaining positive overall growth (days earned percent, fleet utilization) every monthRecorded all-time high profitability in Dubuque branch for financial year ‘21, awarded “Top Operating Profit ‘21 within the regionHonored with “Above & Beyond Award” as voted by peers and upper level managers for “individual going behind day to day job duties, hours to provide excellent service to customer and peers”

Demonstrated readiness for the next level of management career path by successfully passing a series of challenging Management Qualification Tests and Management Qualification InterviewsDeveloped a number of employees through the trainee program, each achieving “Elite” (Top 10) status on trainee performance matrix each month, passing Management Qualification Tests/Interviews, promoting to next levelTransferred to different Enterprise locations on numerous occasions, gaining experience operating branches outside the Dubuque market

Dubuque, Iowa

Transformed customer service quality index score from 77 to 93 (out of 100)Multiple #1 and “Elite” (Top 10) finishes on trainee performance matrixAwarded “Sales Roleplay Award” for strong leadership in learning, coaching new hire sales processPlayed lead role in designing and measuring Inside Sales, Outside Sales, & Community Service projectsLearned to influence key performance metrics during a thorough Management Trainee Program, including weekly online submissions, formal training sessions, and hands-on experience in the Dubuque market

Dubuque, Iowa Area

Listened, asked, and uncovered problems or individual needs of each customerRecommended appropriate solutions while striving to foster and enrich the long term relationshipTailored sales approach to the intended audience, from the inexperienced DIY customer to the business owner who is a keys account

Dubuque, Iowa Area

Delivered prompt and friendly customer service to an average of 70 customers per day, handling customer questions and resolving complaints Processed 20,000 containers from 6 different distributors daily, efficiently managing time Managed up to 200 cash transactions as part of each shift, integrating cash management, record keeping, and collection

Dubuque, Iowa Area

Worked with a team to create a brand and image for company Formulated and launched a social media marketing strategy Revamped company website to address key stakeholders based on website analytics Boosted brand awareness by designing and dispersing pieces of print media Collaborated with redemption centers in Iowa to address legislative concerns Participated in training sessions to expand knowledge of social media marketing, customer service, and small business marketing

Bachelor Of Business Administration - Bba, Business Administration, Marketing, Graduate

Activities and Societies: Enactus Project ManagerBBA degree │ Marketing and Business Administration double major GPA: 3.8 │ Dean’s List.

Associate Of Arts - Aa, Business Administration, Graduate

Associate Arts degree with emphasis on Business Administration GPA: 3.8 │ Dean’s List (Spring 2015-Fall 2016)