Ben Kitchen Email & Phone Number

Wakefield, England, United Kingdom

I take 999 emergency and 101 non-emergency calls, work on Media Desk (live chat) and manage the emails inbox while often dealing with service users in crisis. I buddy and train new starters and advise colleagues on policies.Responsibilities:Logging incidents and dispatching callsGathering crucial information quickly and accuratelyEmploying effective questioning techniques and de-escalation strategiesExercising call control and empathyAdhering to policies and ensuring data protection (GDPR)Accessing and searching complex systems for sensitive informationUtilising investigative skills and coordinating with different agenciesMaintaining professionalism and correctly classifying complex crimesConsulting with supervisors or risk sergeants when neededMedia DeskManaging multiple chats and search systemsResponding to public inquiriesMonitoring and managing chat queue timesEnsuring timely responsesEmail ManagementUsing Outlook to monitor and respond to emailsHandling emergency emails with urgencyBuddying and MentorshipBuilding confidence and teaching new skillsEncouraging and providing feedbackUsing various methods to relay information and improve efficiencyLogging call details and managing time effectivelySetting daily targets for improvementPolicy advisor (SPOC)Volunteered and shaped the role to improve policy adherenceCreated an Excel spreadsheets for data analysis on logsSignificantly reduced unnecessary dispatch logsSummarised policies for easier understandingDeveloped essential question sets and information pages for call takers and rolled out to all call takers and dispatchers in West YorkshireProvide live advice and constructive feedback on logsAdvise on alternative agency referralsMade critical decisions based on facts.Miscellaneous Solve computer issues to keep call takers operationalProvide advice on complex crimesOffering math tutoring for colleagues undertaking their qualifications.

Leeds, England, United Kingdom

Planning and delivering multiple presentations daily, using a wide range of IT.Manage and direct teaching assistants, as well as supporting and guiding themthrough identified areas of improvement, such as when I trained a group of 20colleagues to use a new system for tracking SEND students' progress.Communicating complex ideas clearly and concisely, adapting for a range ofneedsRecently I identified issues within our computer network that lead to a lack ofengagement, so I identified a new system to change to that would eliminatethese issues, and ensured it's implementation across the entire school to greatsuccess, with fellow colleagues describing it as "life-changing".Taking the lead to help create an environment that promotes inclusivity andrespect for different cultures and religions.

Leeds, England, United Kingdom

Liaise with colleagues to identify strengths and weaknesses, emerging trendsor issues and support individuals with different needs to adapt and improveAnalyse and use a range of credible information from my own research topositively impact the teaching of the National Curriculum across the schoolStrong data analysis skills to further identify where students need additionalsupport, and planning interventions to tackle these.

Leeds, England, United Kingdom

I began this role as a teaching assistant, but due to my dedication and commitmentto the role, was put forward to complete the HLTA qualification.Built a portfolio of evidence as well as undertaking additional studies, whileensuring my usual duties of planning, preparing and running lessons was stillmaintained.Building strong working relationshipsPresenting and participating within multi-agency meetings, evidencing stronginterpersonal communication skills.