Ben Knapp Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Sussex, Wisconsin, Us

Sussex, Wisconsin, Us

Supported Quad’s business and employees with various responsibilities. These included:- Orientations & OnboardingAssisted new employees by delivering an effective new hire experience. Strived to create an engaging new hire experience, with effective communication setting up success for each new employee.Collaborated cross-functionally within organization to ensure a high level of support for business units. Partnered with business leaders to solve unique onboarding challenges. - Project ManagementLead or contributed to various process improvement projects. These projects resided within Human Resources, but successfully impacted company-wide operations on a national scale. - Employment LawAssisted in various ongoing responsibilities and process improvements regarding I-9 authorizations, and employee labor law communications, as well as various day-by-day topics. - Employee ServicesAssisted new and current employees with solutioning each unique circumstance, and connecting employees with appropriate resources. Coordinated project regarding the accuracy of retired employee records.

Sussex, Wisconsin, Us

Sussex, Wisconsin, Us

- Served as plant champion for efficiency improvement project utilizing updated model of cross-functional collaboration- Coordinated project of integration of teams to improve efficiencies and build higher utilization of external teams by over 400%- Created process map with over 300 process points with large scale trade book publisher. This project led to multiple process improvements, including removing various tangible steps and improving internal efficiency, while identifying cost saving opportunities for customer relationship - Managed day-to-day relationships with best selling book publishers, and delivered detailed customer service as we optimize their printing, marketing, and distribution solutions- Collaborated with team leaders and project champions to plan and execute technology changes

Sussex, Wisconsin, Us

- Developed HR communicationsPlanned, coordinated, and executed internal events with 50-6,000 attendees - Assisted on-site leaders with coordinating logistics of events at Quad locations nationwide- Developed original content for internal communications that aligned with strategic company initiatives. This content was viewed by entire employee base of organization- Assisted department leaders with change management projects - Coordinated up-to-date content of company intranet with communications team - Coordinated planning stage projects of company’s initial corporate social responsibility report using GRI reporting

Sussex, Wisconsin, Us

In partnership with other HR stakeholders, developed and executed national recruiting strategy. New initiatives included diversifying geographical reach, increased utilization of web-based recruiting methods, and developing forward thinking copy and recruiting communications. Day-to-day job duties included promoting our Corporate Trainee position via phone, email, online, and traveling to reputable Universities nationwide. Onsite duties included interviewing and hosting candidates, and coordinating all aspects of our recruitment for this position. These efforts successfully brought 40+ Corporate Trainees into organization.This position addressed overall business needs, and reported through human resources.

Sussex, Wisconsin, Us

Worked with large scale educational book publishers to ensure timely delivery of books. Contributed to various internal projects, including user testing and data tracking of newly implemented CRM tool.Coordinated community events with plant leadership team.

Us

Responsibilities included recruiting for all organization internships and sales positions, supporting human resource functions, and sales change management. Primary project included developing and restructuring our sales training process. With guidance from senior leadership, a new sales training program was created to implement updated sales processes, and integrate new technology. Project was successfully implemented nationwide into sales process, and used for all new sales training going forward.

Provided customer service to university students, faculty, and guests, Was assigned to various details with a goal of ensuring safety for all.

Led transfer student orientation, and assisted students transition to campus. Role also included planning events, and assisting Orientations & First Year Programs Department with various projects.Was selected to be the featured speaker at transfer orientation; This included giving a 30 minute presentation to over 300 new students and guests.

Minneapolis And St. Paul, Minnesota, Us

Communicated with alumni about current events and fundraising opportunities. Raised $23,641.18, with 41.38% of my contacts making a donation. During the fall of 2014, led the entire student call center in dollars raised, out of over 100 students.

Chicago, Illinois, Us

Responsibilities included hiring, scheduling, developing and managing training programs, inventory management, store financial analysis, as well as running efficient shifts that met corporate and franchise goals.During Q1 and Q3 of 2012, our franchise management team met the corporate goals set at a high standard for a team bonus. This had never been accomplished in over 10 years of franchise history. After assuming hiring responsibilities, was able to significantly lower the store six-month turnover rate by over 40%. Beginning in late 2012, assumed responsibility of also staffing partner stores, and would communicate directly with district supervisor about staffing needs. Was promoted to Shift Manager in 2011, and assumed all hiring responsibilities for store in 2012.

Franklin, Wi, Us

Provided customer service, met sales goals, and promoted the Ewald and KIA brands within the community.

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Human Resource Development, Psychology, Minor In Management

Associates Of Arts & Sciences, Liberal Arts And Sciences/Liberal Studies