• Develop a voice-bot system incorporating automatic speech recognition (ASR) and Dialogflow, and integrate with PABX framework.• Conduct Research & Development (R&D) operations and develop prototypes to validate solution designs.

• Engineer prompt to reduce GPT out-of-scope responses, mitigating business-level troubles.• Significantly enhanced computation speed for similarity search across large datasets through the utilization of a vector database.• Develop and deploy a voice-bot system incorporating voice activity detection (VAD), automatic speech recognition (ASR) and Dialogflow.• Implement robotic process automation with distributed task queue and scheduler for social mediadata scraping.• Conduct research, training and optimization of machine learning models including machine reading comprehension, sentiment analysis and object detection.• Deploy containerized application to Kubernetes Cluster using Docker and Jenkins CI/CD pipeline.• Provide consultation and guidance to customers in achieving successful onboarding of Dynatrace for their critical applications.

• Develop a native mobile application for both Android and iOS for a city-orienteering program.• Conduct user acceptance tests with Hong Kong Society for Rehabilitation (HKSR) to validate theapplication’s expected behaviours, ensuring optimal functionality and user satisfaction.