Ben Oldham Email and Phone Number

As a key member of the Board of Directors and the Chair of the Business Development Committee, I play a significant role in the overarching strategic planning and risk management of the organization. I spearheaded a collaborative effort with the Treasurer which resulted in a comprehensive risk assessment, providing us with an in-depth understanding of our fiscal standing.In order to capitalize on new market opportunities, I successfully established distinct revenue streams, which has enhanced our economic stability and also ensured our capacity to sustain growth.Underscoring my innovative leadership, I collaborate with board members and committee chairs to lead the development and implementation of a strategic plan. This plan serves as a roadmap for the organization, guiding us towards achieving our objectives while reinforcing our commitment to our mission.During my tenure, I have leveraged my skills in budgeting, project management, sales forecasting, and start-up operations to drive continuous process improvement. As a team motivator, I have fostered a culture of engagement and participation, inspiring my team to excel in their roles and contribute positively to the organization’s long-term viability.

As the Director of Enrollment, IT Contractor Manager, and Chair of the Operational Leadership Council, I was a dynamic leader with a robust set of skills and experiences. I played a crucial role in generating revenue for all learning centers across the institution and ensuring strict adherence to accreditation standards for admission. Through my strategic direction, the Office of Enrollment successfully recruited over 600 learners each academic year, a task requiring close collaboration with Academics, Marketing, and Information Technology departments.One of my proudest accomplishments is successfully navigating significant organizational transitions and external challenges, resulting in a 24% increase in incoming graduate degree enrollment. My strategic planning and market analysis skills were integral to this success, allowing me to accurately forecast revenue and streamline enrollment processes. Furthermore, my efforts yielded substantial results, consistently driving 40% of the organization's gross revenue.In addition to this, I held major responsibilities such as managing IT contractors, maintaining institution-wide data management standards, and assisting in program development. As the Chair of the Operational Leadership Council, my leadership skills shone as I guided and motivated my peers toward implementing the strategic plan and achieving institutional goals.Through my commitment to process improvement, staff management, and workforce planning, I consistently improved operations and pushed for excellence. I fostered an environment that encouraged team motivation, effective communication, and ongoing training and development. The result was a strong, efficient team that was capable of meeting and exceeding targets, contributing to the overall success and growth of the institution.

As the Assistant Director of Enrollment, I played an instrumental role in shaping the growth, performance, and strategic direction of the graduate school and three additional learning centers. I led an adept team of professionals in the admissions department, ensuring that we not only met but also exceeded our performance targets.One of my most significant accomplishments was reversing a three-year trend of declining graduate enrollment by boosting it by an impressive 19%. This was made possible through my strengths in revenue forecasting and team leadership, which were crucial in shaping our enrollment strategies. I also introduced new admissions procedures, radically transforming our efficiency and accuracy in data assessment. This led to significant improvements in our workflows and allowed us to manage our accounts more effectively.As part of a cross-functional team, I fostered an environment of motivation and collaboration. My leadership skills were pivotal in guiding the team towards our collective goals and vision, fostering a positive work culture, and driving our overall performance.In addition, with my strong project management skills, I successfully developed and implemented institution-wide CRM training modules, further enhancing our operational efficiency and team competency. My proficiency in event management was evident in the seamless execution of numerous admission-related events, ensuring that we maintained a strong and engaging presence among prospective students.

As a Senior Account Executive, I managed a substantial portfolio of individual accounts, single-handedly converting inquiries into enrolled students for graduate degree programs and professional certificates. I was the main point of contact for the IT department, working closely with them to enhance online engagement and streamline application processes.My tenure in this role was marked by significant accomplishments. One of my standout achievements was the development of a solid lead qualification process. Through in-depth market research and strategic planning, I was able to refine the process, leading to improved conversion rates. Furthermore, despite decreased overall interest in graduate programming, I was able to boost our team-wide conversion rates by 2%. This evidences my ability to deliver results even in challenging market conditions.Project management was another key component of my role, from overseeing major initiatives to driving day-to-day operations, as was event management, from planning and executing a range of successful recruiting events to managing logistics and follow-ups. My skills in portfolio management helped me maintain a healthy pipeline of leads and develop them into mutually beneficial relationships.

As a Care Coordinator, I established myself as a cornerstone within various hospitals across Washington, Alaska, Montana, and northern Idaho, providing unwavering support and care to families and staff in the wake of traumatic events. My work was a testament to seamless coordination with clinical care teams, executive leadership, and hospital management, ensuring the highest standard of care was consistently met. My role required a deep understanding of trauma care, grief and bereavement care, crisis response, and meaning-making. I adeptly navigated these complex areas, providing an invaluable source of support and guidance during the most challenging times. I was instrumental in orchestrating cross-functional teams with my communication skills and talent for relationship development proving crucial in these endeavors.One of my proudest achievements was the significant impact I had on our organization's consent rate for organ donation. I developed and implemented best practices that ensured our targets were consistently met, often achieving consent rates of 70%. My strategic contributions not only enhanced our success but also facilitated lasting, positive changes within our organization and the wider community.

As an accomplished Marketing Campaign Manager, I leveraged my expertise in search engine marketing to drive significant value for a diverse portfolio of small- to medium-sized businesses. My primary responsibility was the creation, optimization, and quality assurance of SEM campaigns, a task I approached with creativity, an analytical eye and a commitment to excellence.Displaying astute account management skills, I successfully drove revenues and expanded our customer base. By constantly improving the performance of our campaigns, I played a significant role in retaining key accounts, demonstrating my proficiency in account retention strategies. Quality assurance was a vital aspect of my role, and I took pride in ensuring the highest standards were maintained in our campaigns. Rigorous QA processes allowed me to identify opportunities for optimization, which I promptly integrated into the campaigns to improve their effectiveness. To ensure the success of future campaigns, I shared my knowledge of our products and systems through comprehensive staff training. This not only elevated the team’s expertise but also contributed to a culture of continual learning within the company.

As a Chaplain Resident, I took great pride in providing empathetic spiritual care to those in need, including being a steady presence during end-of-life passages and offering vital emotional support to military veterans suffering with PTSD. My role also placed me at the heart of crisis intervention, where my skill set was pivotal in managing complex emotional situations.One of my key achievements in this role was the successful collaboration with an interdisciplinary team, comprising physicians, nurses, social workers, and hospital executives. Together, we worked to ascertain the spiritual needs of palliative and hospice care patients, and subsequently designed and implemented effective treatment plans. This collaborative approach resulted in a holistic care system that significantly improved patient wellbeing.Moreover, I fostered strong and meaningful relationships with patients and hospital staff alike. My consistent visits to every patient on my assigned units demonstrated my commitment to providing personalized spiritual care to all. These relationships were built on trust, empathy, and respect, which I believe were integral to the successful execution of my role.In this position, I also took on the role of educator, training volunteers on how to care for the spiritual and emotional needs of hospice patients and their families.

In my role as a Street Educator and Volunteer Coordinator in Kathmandu, Nepal, not only did I companion at-risk children and families during their times of crisis, including imprisonment, addiction, illness, and HIV diagnosis and care, but I also provided emotional, physical, and spiritual care for volunteers. My time in this role was marked by significant accomplishments. I built positive working relationships with NGOs, police, and healthcare providers, ensuring a holistic approach to crisis intervention and trauma response. My effective program management and team leadership skills led to the founding of a youth drop-in center, which was a collaborative effort with external volunteers and a separate NGO. This initiative reflected my ability to motivate teams for collective success.One of my proudest accomplishments was the development of a volunteer program to assist with care and provide support for social service organizations. This required strategic budgeting and extensive training and development initiatives, demonstrating my ability to manage complex projects and deliver results.A key part of my role was to build strong relationships, not just with partners and stakeholders, but also with the children and families we served. I believe that my ability to create these meaningful connections was integral to my success in this position.

As the Tsunami Relief Project Coordinator, my tenure was marked by dynamic leadership and efficient project management, consistently focusing on rebuilding communities in Galle, Sri Lanka. I spearheaded the collaboration between two non-governmental organizations, assembling a team of committed staff and volunteers. Together we adhered to local building practices in order to successfully construct homes in three different neighborhoods.A significant achievement during my tenure was securing safe shelter and health care and formulating evacuation plans for over 50 volunteers. This required meticulous planning, risk assessment, and contingency preparation, showcasing my crisis response capabilities. I also excelled in budget management, responsibly allocating funds for volunteer housing, food, transportation, and construction supplies. The complexity of coordinating such a project deepened my skills in project management and team motivation as I guided the teams through challenging situations.