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@baxterit.com
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9 phones found area 214, 972, and 915
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LinkedIn matched
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Ben Leal is listed as Director of Information Technology at The Peak Group, based in Forney, Texas, United States. AeroLeads shows a work email signal at baxterit.com, phone signal with area code 214, 972, 915, and a matched LinkedIn profile for Ben Leal.
Ben Leal previously worked as Senior IT Consultant at Baxter I.T. Consulting Services and Owner at Blended Light, Llc. Ben Leal studied at University Of Alaska Anchorage.
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AeroLeads found 1 current-domain work email signal for Ben Leal. Compare company email patterns before reaching out.
For my entire working life, have been in a service position. My focus has always been to help individuals and organizations achieve their goals. My experience ranges from capturing business processes for organization, helping decision makers understand the technical solutions they need, teaching users how to get more efficiency from the tools they use, and implementing hardware and software solutions for businesses. I strive to demonstrate servant leadership by helping others be successful. When not working, I enjoy diverse interests from photography, to classic vehicles to exploring the US on my motorcycle.
Listed skills include Program Management, Enterprise Software, Strategy, Process Improvement, and 40 others.
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A career timeline built from the work history available for this profile.
Hurst, Texas, US
Defined and implemented physical network, WIFI deployment, camera and physical access control systems. Established a redundant internet solution, leveraging an SD-WAN solution which enabled zero network downtime and the company to seamlessly make full use of both connections at the simultaneously. Migrated email and account management service from.
Advising C suite, City Administrators, Directors on needs of organization, budgeting and implementing of improvements needed to bring systems to modern standards or gain improvements. Drive sales through listening to customer needs and advising on best options for achieving their goals Problem resolution and proactive preventative maintenance.
www.blendedlightllc.com
Redmond, Washington, US
Impact: Improvements in user satisfaction, efficiency, customer experience, cost savings, improved system designLeading cross org solution development of new incident management tools through collaboration and diverse teams of virtual, direct reports (5) spanning global sites.Identified changes needed to improve customer time to resolve issues, shorten.
Redmond, Washington, US
Impact: Consistency of customer experience globally, Improved user collaboration, simplification of systems management, operational cost savings, quantification of process impact/valueConsolidation of 750 processes for 5 regional organizations down to 50 global processes.Defined requirements for unified workflow tool based on core global processesDrove.
Redmond, Washington, US
Impact: Cost reductions in support, standby premium pay, increased customer responsiveness, increased staff moraleExpanded resource pool, increase availability of higher skilled support staff by moving afterhours volume to sites during normal business hoursReduced costs for 24x7 delivery eliminating costly on-call shifts and replacement of ineffective.
Redmond, Washington, US
Impact-----------------------------Customer satisfaction 68% to 73%, abandonment rates to 1% with 11% volume increase, closure rate 3% to 43%, 71% closed on first contact, 87% Organization Health Index score-----------------------------What-----------------------------Deliver customer support 7nights a week, 24hrs Sat/Sun.Developed new metrics and reports.
Redmond, Washington, US
First contact with customers, responsible for case creation and customer routing
Quick answers generated from the profile data available on this page.
Ben Leal works for The Peak Group.
Ben Leal is listed as Director of Information Technology at The Peak Group.
AeroLeads has found 1 work email signal at @baxterit.com for Ben Leal at The Peak Group.
AeroLeads has found 9 phone signal(s) with area code 214, 972, 915 for Ben Leal at The Peak Group.
Ben Leal is based in Forney, Texas, United States while working with The Peak Group.
Ben Leal has worked for The Peak Group, Baxter I.T. Consulting Services, Blended Light, Llc, and Microsoft.
You can use AeroLeads to view verified contact signals for Ben Leal at The Peak Group, including work email, phone, and LinkedIn data when available.
Ben Leal studied at University Of Alaska Anchorage.
Ben Leal is listed with skills including Program Management, Enterprise Software, Strategy, Process Improvement, Business Process, Project Management, Management, and Sharepoint.
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