Ben Lean Email & Phone Number

Brisbane, Queensland, Australia

Worked for an innovative, values-driven safety technology company with a laser focus on fatality prevention

Partner with customers who seek Premium Banking Services through working holistically with them to grow and protect their wealth

Brisbane, Australia

CUA is Australia’s largest customer-owned financial institution with more than 1,000 employees in 3 hub offices (Brisbane, Sydney and Melbourne) and 65 branches across Australia.In this role, I managed 4 Desktop support officers based in Brisbane, Melbourne and Sydney. My team is responsible for supporting all IT equipment used within CUA offices and branches across Australia.

Malaysia

Emanon specialises in IT integration for small and medium industries across Malaysia. It provides consultation and implementation of end to end IT solutions specialising in ITIL frameworks.As the ITIL Consultant, I worked with small and medium industries to provide IT Solution consultancy in helping companies to improve the efficiency and effectiveness of their IT Operations. This included consultation in defining and implementing service level, IT Solution Outsourcing and IT hardware refresh solutions.

Malaysia

Intel is the leader in semiconductor development and manufacturing with 85,000 employees worldwide. Intel has significant operations in Asia consisting of 5 manufacturing sites, 4 major design centres and hub for most supporting functions such as IT, Sales, Finance and HR.As Global Service Desk Operations Manager, I was responsible for operational functions in Intel Corp In-house Service Desk supporting over 500+ Enterprise Applications used by Manufacturing, Distribution, Finance, Human Resource, External Sales and IT. The team consist of over 250 call consultants across Malaysia and Costa Rica providing 24/7 support. Responsibilities included 5 key operational functions – People Development (training and retention program), Service Desk Technology (contact channel & tool), Service Desk Framework (policy and procedure include Service Level Management – SLA, OLA), Performance indicator (Service Desk KPI) and Budget (resource model and cost per contact).

Malaysia

I played a vital role to provide technical leadership and business acumen in managing the Asia Region IT infrastructure and acting as a bridge between the different IT groups and liaison with the respective stakeholders. I was responsible for coordinating, planning and maintaining IT infrastructure of over 2000 application servers, more than 100,000 network and phone ports, over 200 lease circuits, over 2500 network equipments (Cisco switches and routers), greater than 50 Terabytes of disk storage, over 80 IT communication rooms, disaster recovery operations, interoperation with campus-wide and remote systems and managing Asia largest Data Centre operation (12000 square feet).

Responsible for the functional management of a team that provides Finance and HR applicationsupport to the corporation mainly in SAP and PeopleSoft. This includes performancemanagement, training/development, forecasting/reporting, and budgeting/expense control.Additionally, I was responsible for the service line management for the Penang Applicationservice desk and will be key leader for the Integrated Service Desk in Penang. This includessetting overall organizational priorities, interfacing with senior site and corporate management,driving cross organizational initiatives and managing vendor relationships for contingent workers.

My role as IT client operation manager is responsible to manage over 5000 internal client support of desktop PC's and peripherals. Oversees the upgrade of laptops, desktops and their peripherals, both hardware and software.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Electrical And Electronics Engineering