Service Desk Manager
CurrentWorked for an innovative, values-driven safety technology company with a laser focus on fatality prevention
2016 - Present
~10 yrs 4 mos
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Ben Lean Email & Phone Number
Service Desk Manager
at
Forwood Safety
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Service Desk Manager
Location
Greater Brisbane Area, Australia, Australia
Company size
Who is Ben Lean? Overview
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Quick answer
Ben Lean is listed as Service Desk Manager at Forwood Safety, a company with 16 employees, based in Greater Brisbane Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Ben Lean.
Ben Lean previously worked as Premium Relationship Manager at Westpac and IT Support Manager at Cua - Credit Union Australia Limited. Ben Lean holds Master Of Business Administration (Mba), Business Administration And Management, General from University Of Portsmouth.
Company email context
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Forwood Safety
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Profile bio
About Ben Lean
CAREER SUMMARY Over 15 years of local and global team management experience in IT Service Desk and Operations. Self-directed, motivated, committed and highly organised manager who builds high-performing teams and achieves key strategic initiatives. Expertise includes IT Operations Management, Strategic Development / Implementation and Productivity / Process Improvement. Core skills and competencies include:• ITIL Framework• Customer-Centric• Business Continuity• Stakeholder Balance• Operation Excellence• Service Level Reviews• Budget Management• Staff Motivation and Development
Listed skills include Itil V3 Foundations Certified, Itil V2 Service Manager, Service Desk Manager Certified By Hdi, Outsourcing, and 4 others.
Current workplace
Ben Lean's current company
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Forwood Safety
8 roles · 10 years
Ben Lean work experience
A career timeline built from the work history available for this profile.
Premium Relationship Manager
Westpac
Partner with customers who seek Premium Banking Services through working holistically with them to grow and protect their wealth
May 2015 - May 2016
It Support Manager
CUA is Australia’s largest customer-owned financial institution with more than 1,000 employees in 3 hub offices (Brisbane, Sydney and Melbourne) and 65 branches across Australia.In this role, I managed 4 Desktop support officers based in Brisbane, Melbourne and Sydney. My team is responsible for supporting all IT equipment used within CUA offices and.
Jul 2010 - May 2014
It Soultion Consultant (Specialising In Itil Framework And Outsourcing)
Emanon
Emanon specialises in IT integration for small and medium industries across Malaysia. It provides consultation and implementation of end to end IT solutions specialising in ITIL frameworks.As the ITIL Consultant, I worked with small and medium industries to provide IT Solution consultancy in helping companies to improve the efficiency and effectiveness of.
Oct 2008 - Dec 2009
Global Service Desk Operations Manager
Intel is the leader in semiconductor development and manufacturing with 85,000 employees worldwide. Intel has significant operations in Asia consisting of 5 manufacturing sites, 4 major design centres and hub for most supporting functions such as IT, Sales, Finance and HR.As Global Service Desk Operations Manager, I was responsible for operational.
Oct 2006 - Oct 2008
It Infrastructure Operations Manager
I played a vital role to provide technical leadership and business acumen in managing the Asia Region IT infrastructure and acting as a bridge between the different IT groups and liaison with the respective stakeholders. I was responsible for coordinating, planning and maintaining IT infrastructure of over 2000 application servers, more than 100,000.
Dec 2004 - Oct 2006
Finance And Hr Enterprise Applications Service Desk Manager
Responsible for the functional management of a team that provides Finance and HR applicationsupport to the corporation mainly in SAP and PeopleSoft. This includes performancemanagement, training/development, forecasting/reporting, and budgeting/expense control.Additionally, I was responsible for the service line management for the Penang Applicationservice.
Dec 2002 - Dec 2004
It Client Operation Manager
My role as IT client operation manager is responsible to manage over 5000 internal client support of desktop PC's and peripherals. Oversees the upgrade of laptops, desktops and their peripherals, both hardware and software.
Feb 1998 - Dec 2002
Team & coworkers
Colleagues at Forwood Safety
Other employees you can reach at forwoodsafety.com. View company contacts for 16 employees →
CC
Carlos Castillo
Colleague at Forwood SafetyMiami, Florida, United States, United States
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MT
Mohnish Tribhuwan
Colleague at Forwood SafetyPune, Maharashtra, India, India
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SZ
Syed Zeeshan Ali
Colleague at Forwood SafetyAurangabad, Maharashtra, India, India
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SG
Sakshi Garg
Colleague at Forwood SafetyNew Delhi, Delhi, India, India
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AK
Ashok Kumar S
Colleague at Forwood SafetyHyderabad, Telangana, India, India
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JP
Jann Porsch
Colleague at Forwood SafetyCurrumbin Waters, Queensland, Australia, Australia
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PL
Pooja Lade
Colleague at Forwood SafetyMumbai, Maharashtra, India, India
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MF
Mandy Ford
Colleague at Forwood SafetyAustralia, Australia
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AK
Akshara K.
Colleague at Forwood SafetyHyderabad, Telangana, India, India
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FM
Farhan Med
Colleague at Forwood SafetySialkot District, Punjab, Pakistan, Pakistan
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Carlos Castillo
Colleague at Forwood SafetyMiami, Florida, United States, United States
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MT
Mohnish Tribhuwan
Colleague at Forwood SafetyPune, Maharashtra, India, India
View →
SZ
Syed Zeeshan Ali
Colleague at Forwood SafetyAurangabad, Maharashtra, India, India
View →
SG
Sakshi Garg
Colleague at Forwood SafetyNew Delhi, Delhi, India, India
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AK
Ashok Kumar S
Colleague at Forwood SafetyHyderabad, Telangana, India, India
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JP
Jann Porsch
Colleague at Forwood SafetyCurrumbin Waters, Queensland, Australia, Australia
View →
PL
Pooja Lade
Colleague at Forwood SafetyMumbai, Maharashtra, India, India
View →
MF
Mandy Ford
Colleague at Forwood SafetyAustralia, Australia
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AK
Akshara K.
Colleague at Forwood SafetyHyderabad, Telangana, India, India
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FM
Farhan Med
Colleague at Forwood SafetySialkot District, Punjab, Pakistan, Pakistan
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2 education records
Ben Lean education
Master Of Business Administration (Mba), Business Administration And Management, General
Bachelor Of Applied Science (B.A.Sc.), Electrical And Electronics Engineering
FAQ
Frequently asked questions about Ben Lean
Quick answers generated from the profile data available on this page.
What company does Ben Lean work for?
Ben Lean works for Forwood Safety.
What is Ben Lean's role at Forwood Safety?
Ben Lean is listed as Service Desk Manager at Forwood Safety.
Where is Ben Lean based?
Ben Lean is based in Greater Brisbane Area, Australia, Australia while working with Forwood Safety.
What companies has Ben Lean worked for?
Ben Lean has worked for Forwood Safety, Westpac, Cua - Credit Union Australia Limited, Emanon, and Intel Corporation.
Who are Ben Lean's colleagues at Forwood Safety?
Ben Lean's colleagues at Forwood Safety include Carlos Castillo, Mohnish Tribhuwan, Syed Zeeshan Ali, Sakshi Garg, and Ashok Kumar S.
How can I contact Ben Lean?
You can use AeroLeads to view verified contact signals for Ben Lean at Forwood Safety, including work email, phone, and LinkedIn data when available.
What schools did Ben Lean attend?
Ben Lean holds Master Of Business Administration (Mba), Business Administration And Management, General from University Of Portsmouth.
What skills is Ben Lean known for?
Ben Lean is listed with skills including Itil V3 Foundations Certified, Itil V2 Service Manager, Service Desk Manager Certified By Hdi, Outsourcing, Data Center, Technical Support, Disaster Recovery, and Itil.
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