Ben Lefebvre Email & Phone Number

Champlin, Mn, Us

• Provide technical support for network access, email, VPNs, IP telephone, printers, scanners, computers, tablets, kiosks and smartphones.• Provide installation, troubleshooting and maintenance of software applications.• Assist with creation of and maintenance of PC images with SCCM.• Set up technical aspects of video conferences and ITV.• New PC imaged by SCCM, inventoried, and setup for the user.• Setup MFA for remote access of office 365 and CJDN network VPN.• Administration of Group Policy and Active Directory.• Update and maintain McAfee agents and EPO server.• Documentation of problems, fixes and End-users how-to documentation.

Brainerd, Minnesota, United States

• Answering helpdesk, listening, and understanding the problem being explained over the phone/email/skype• Creating tickets with as much information, escalating tickets to the appropriate tech • Creating How-to documents for end-users to understand and follow, Informing, and answering questions for the end-user• Installation and setup of windows 7/10, Microsoft products 2016, adobe, and other software dependent of their department• Working with other technicians to solve, answer, or achieve the same goal or problem

Brainerd, Minnesota, United States

• Troubleshoot problems with hardware, PCs, mobile devices, software, network• Joining computers to Domains, working with OUs permissions with and locations of users• Installation and setup Chrome books, and other specified software requested by end-user