• Overseeing management and performance of Pro Shop retail operation• Strategic planning of improvement to internal and external organisation standard operating procedures• Producing business plans, preparing and monitoring capital expense budgets, addressing issues through corrective action, and overseeing a profitable Pro Shop operation exceeding established revenue goals.• Conducting short and long-term planning of ordering through detailed reporting • Completing detailed… Show more • Overseeing management and performance of Pro Shop retail operation• Strategic planning of improvement to internal and external organisation standard operating procedures• Producing business plans, preparing and monitoring capital expense budgets, addressing issues through corrective action, and overseeing a profitable Pro Shop operation exceeding established revenue goals.• Conducting short and long-term planning of ordering through detailed reporting • Completing detailed financial and strategic reports • Developing and maintaining positive relationships with all Members and Guests during their time at the Club, ensuring an exceptional, personalised level of service at all times.• Offering unique Member experiences and directing of Pro Shop and golf coaching promotional material.• Meeting prospective Members and facilitating the transition of Women’s Academy to Full Members.• Collaborating with the Club’s Senior Leadership Team to help deliver operational success, resulting in being named as GCMA Team of the Year 2023.• Organised and chaired operational meetings focused on revenue growth and continuous improvement of Society and Golf Day business• Management and development of Pro Shop staff, supervising personal development, providing mentoring, training, and conducting appraisal meetings.• Significant major event experience of both professional and amateur events including the AIG Women’s Open, US Open Qualifying and The Walton Heath Trophy.• Responsible for the retail of all Walton Heath products in the Merchandise Tent during the AIG Women’s Open 2023. • Meetings with industry contacts to ensure offerings are evolving and benchmarked to meet the needs of key stakeholders. Show less

• Ran all aspects of the Professional Shop, including stock management, forward ordering, invoice/finance management and visual merchandising• Performed Director of Golf operational duties, including promoting and organising all internal and external Golf events, delivering prize presentations • Delivered individual and group coaching across a wide range of ability levels, from beginners to plus handicap golfers, using Foresight GC2 HMT & GCQuad launch monitors • Provided… Show more • Ran all aspects of the Professional Shop, including stock management, forward ordering, invoice/finance management and visual merchandising• Performed Director of Golf operational duties, including promoting and organising all internal and external Golf events, delivering prize presentations • Delivered individual and group coaching across a wide range of ability levels, from beginners to plus handicap golfers, using Foresight GC2 HMT & GCQuad launch monitors • Provided exceptional standards of customer service at all times to members and visitors• Top Year 2 Assistant for The PGA in England (South) TGI Award.• Top Year 3 Assistant for The PGA in England (South) TGI Award.• 6th Best Trainee in Cohort for PGA Training Programme 2016-2019 Show less

Provided nutritional support for the first team and youth team involving:Performed consultations with playersCreated individual nutritional plansPerformed skinfold assessments for body fat measurementsCreated a supplement strategy plan in line with WADA anti-doping regulations Developed nutritional strategies to optimise match day performanceDesigned educational material to develop player understanding of nutrition