Nang Ly Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Daily updated information database for both spreadsheets and automated systems.• Managed and forecasted business inventory to ensure a smooth business operation.• In charge of orders for business inventory, monitored and recorded purchases on spreadsheets for monthly audition and inventory management, which were carried out by me.• Communicated with business partners on behalf of the corporate with any issues related to invoices, pricing, trouble shooting and features enhancement.• Processed backend operations related such as payment handling, payment plan, discount, clients’ invoices, account changes, refunds, account receivable and technical issues.• Interpreted and analyzes data using spreadsheets to provide operation reports monthly. This helps to tackle any concerns in a timely manner.• Developed and implemented databases, data collection systems, data analytics and other strategies to optimize statistical efficiency and qualities.• Located and defined new processes to generate opportunities and enhance office logistics.• Audited monthly partners’ invoices then generated financial reports for a direct manager and the CEO.

Vancouver, Canada Area

● Utilized POS TouchBistro system to take orders, food modification and floor control.● Presented menus to patrons and communicated about menu items, recommendations, dietary and allergies.● Set up tables for successful service and cleaned & sanitized workstation when closed.● Experience in working with big reservations or groups up to 40 people● Ensured an excellent dining experience by closely monitoring every table and guest.● Made drinks including cocktails, wine, beer, soft drinks, café, and hot drinks.● Processed all types of payments from cash to debit/ credit cards, and gift cards through POS terminal.● Assisted with phone inquiries like reservations, hosting, take-out and stocking.

Vancouver, British Columbia, Canada

• Performed serving, cleaning, or stocking duties in establishments, such as cafeterias and dining rooms, to facilitate a successful service.• Ran food to tables and described the dishes' details.• Maintained cleanliness before, during and after service, and prepared set-ups for reservations.• Assisted waiters/ waitresses with any inquiries, especially with big groups or private events.

Vancouver, Canada Area

● Administrative work: Daily updated employee documents and requests on spreadsheets and physical files (including staffing, performance evaluations, LOA, Short term disability forms and Work Safe BC files) and monthly audited data.● Onboarding: Prepared all essential documents for new hires and onboarding processes, updated job vacancies and job postings internally and externally (indeed, company website, go2hr and Linkedin). Reported to other departments about onboarding schedule timeline.● Recruitment: worked on a full-cycle recruitment process (from phone screen, interview, references to onboarding).● Recorded data of each employee into PeopleSoft; also, gathered personnel records, such as addresses, weekly earnings, absenteeism, sales or production, supervisory reports on performance, and termination records. ● Administrative work: data entry, printing, copying, filing, mailing, documents sorting, meetings scheduling, and office logistics maintenance.

Vancouver, Canada Area

• Recorded and input customer orders into an automated POS system.• Took and processed payments and responded to guest concerns about dietary and allergies.• Set up tables and maintained cleanliness in the dining area.• Hosted guests to accommodate them with proper tables and estimated wait time if necessary.

Ho Chi Minh City, Vietnam

● Prepared documents for internal/ external use such as sales reports, inventory flow, and employees’ documents.● Recorded sensitive information, and managed inventory data.● Data entry, filing, phone calls, faxing, printing, photocopying, mailing, and arranging schedules and meeting rooms for different departments.● Worked as a receptionist if needed.● Provided administrative assistance for other departments if required.● Contacted and communicated with providers or partners for external services and support.

Computer Science

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Member of Business Student Association at FDU Vancouver CampusSpecializing in International Business and Human.