Ben Lykins Email and Phone Number
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Results oriented Information Technology Leader with 20+ years of experience in championing information technology department objectives. Areas of focus include leading globally dispersed, culturally diverse cross-functional teams to manage global operations and complete large projects. Expertise in software design and development and project management. Consistent focus on continual process and operational improvements to meet customer service and organizational goals. Project Management Professional (PMP) Certified. CORE COMPETENCIESSoftware Development – Proven ability to be successful designing and developing mission critical software Cross Cultural – Extensive experience at successfully leading and working with global teams while respecting cultural sensitivities Leading People – Lead people towards meeting an organization’s goals by building a culture of team, trust, and individual care Process Improvement – Obtain efficiency and consistency through analysis and implementation of improvements and standards Business Acumen – Manage financial, human, and information resources strategically IT Operations – Develop processes and standards to minimize overhead and meet organizational objectives TECHNICAL SKILLSOperating Systems: macOS, Windows 10, Unix, Ubuntu Linux, Windows Server Software and Services: Microsoft Office Suite, Office 365, Office 365 Admin, Office 365 Forms, Office 365 Power Automate, Office 365 SharePoint, Visio, Kandji MDM Manager, LastPass, N-Able RMM Software Development: bash shell, PHP, Laravel PHP Framework, HTML, MySQL, MS SQL Server, Oracle, Delphi, C++, C, CSS, Eclipse, GitLab, Subversion, Object Oriented, Functional, Model-View-Controller, GUI Design, Specifications Development IT Admin: Mac administration, Windows 10 administration, Network administration, Office 365 administration, IT Security, Windows Server Admin, Linux Server Admin, Customer ServiceCertifications: PMP
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Global Director Of Information Technology And SystemsTwr May 2016 - PresentCary, Nc, UsInvolved directly in day-to-day operations and strategic planning for all areas of IT infrastructure, support and DevOps including Windows and Linux servers, security, network, global phone system, PC, Mac, Office 365, and software development to support TWR’s global workforce and enhance uptime and dependability Managed team of 19 IT staff in 5 locations responsible for IT and network equipment and end-user support in 20 world-wide locations while maximizing employee satisfaction with difficult workloads and uncompetitive salaries Designed and implemented reduced-scale ITIL and process improvements to TWR’s global IT operations resulting in consistent global operations that increased support from regional 8-hour support to 24-hour worldwide support Technical lead on 4-person team for 6-month project to evaluate options and setup TWR’s Mac MDM management solution to increase security, facilitate management, and improve customer support for TWR’s Mac users -
Team Lead, Software Development And Database ServicesTwr Dec 2014 - May 2016Cary, Nc, UsMentored 2 interns and 2 software engineers to develop internal TWR software with the Laravel PHP framework resulting in over 100% capacity increase for delivery of back-office productivity apps for TWR Developed utilities in bash and documented processes to automate the installation and management of TWR’s Laravel applications resulting in consistent and error-free installation of software to production Developed global expense reimbursement application in the Laravel PHP framework for TWR to automate and standardize worldwide processing of all employee expense reimbursements (which had previously relied on manual and disparate local processes) and meet TWR audit requirements Provided design and technical leadership for the development of TWR’s employee leave request application in the Laravel PHP framework which implemented automated workflow to eliminate administrative overhead and reporting errors -
Lead Systems Analyst & Project ManagerTwr Aug 2008 - Dec 2014Cary, Nc, UsLearned through self-study the Laravel PHP framework and developed TWR’s first hosted web service for workflow and data management of TWR’s back-office Completed business process analysis projects for two major TWR business processes to prepare for global standardization and the implementation of new systems Championed and created project management templates and processes to improve TWR’s delivery, communication, and risk and stakeholder management for key projects -
System AdministratorTwr Jan 2005 - Aug 2008Cary, Nc, UsProvided system and network administration and helpdesk services to TWR global staff (450) with a primary focus on about 60 staff in Asia Lived and worked in Singapore from 2006-2008 to provide support to TWR Asia staff in 3 countries and technical consulting to TWR partners 3 additional countries -
Information Systems Analyst/DeveloperTrans World Radio Sep 2001 - Sep 2003Cary, Nc, UsPerformed software development in Delphi on a 5-person team (3 developers, 1 project manager, and 1 analyst) to create software to manage TWR’s global radio broadcast agreements, nominal schedule, and general ledger details resulting in software that continues to be in use over 20 years since first created and manages hundreds of agreements, about 50% of TWR income, and tracks thousands of services and radio programs spanning 300 languages and 190 countries -
Systems EngineerElectronic Data Systems Nov 1995 - Aug 2001Houston, Texas, UsProvided system analysis and programming to various EDS departments and customers including automated local law enforcement, project management software, and Medicaid processing. Primary technology included C++ client server based development with Oracle RDBMS. -
Information Systems DeveloperAt&T May 1992 - Nov 1995Dallas, Tx, UsProvided development for AT&T Service Order and Inventory related to Federal Telecommunications service using Unix System V technology.
Ben Lykins Skills
Ben Lykins Education Details
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Liberty UniversityComputer Science -
Southeastern Baptist Theological SeminaryBiblical Languages
Frequently Asked Questions about Ben Lykins
What company does Ben Lykins work for?
Ben Lykins works for Twr
What is Ben Lykins's role at the current company?
Ben Lykins's current role is Director of Information Technology and Systems at Trans World Radio. PMP Certified..
What is Ben Lykins's email address?
Ben Lykins's email address is bl****@****twr.org
What is Ben Lykins's direct phone number?
Ben Lykins's direct phone number is +191946*****
What schools did Ben Lykins attend?
Ben Lykins attended Liberty University, Southeastern Baptist Theological Seminary.
What skills is Ben Lykins known for?
Ben Lykins has skills like System Administration, Project Management, Active Directory, Windows Server, Troubleshooting, Software Development, Integration, Systems Analysis, Disaster Recovery, Databases, Telecommunications, Os X.
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