Ben Mack Email & Phone Number

Melbourne, Australia

Melbourne, Victoria, Australia

• Provide expert subject matter advice on metering data collection processes.• Accurate identification of revenue loss from Origin Energy’s customer base.• Provide written statements and liaise with Government Departments and law enforcement agencies for assistance with verification of suspected energy theft and other revenue protection matters.• Manage, resolve and provide advice on detailed investigation matters to internal departments, including legal for revenue… Show more • Provide expert subject matter advice on metering data collection processes.• Accurate identification of revenue loss from Origin Energy’s customer base.• Provide written statements and liaise with Government Departments and law enforcement agencies for assistance with verification of suspected energy theft and other revenue protection matters.• Manage, resolve and provide advice on detailed investigation matters to internal departments, including legal for revenue protection matters.• Preparation of all documentation on receipt of a subpoena/summons and attend court as required in relation to energy theft, fraud or other revenue protection issues.• Process Restitution orders granted by the courts to ensure appropriate recovery of revenue.• Perform building audits in conjunction with Network to identify potential revenue loss.• Effective and timely resolution of data integrity problems to minimise billing errors and revenue loss.• Identification of problems and to assist in the development of acceptable solutions.• Identification of enhancements that can be made to existing business operations and systems. Show less

Melbourne Cbd

SAP Billing test analyst for NSW migration project. Primarily involved in SIT and BCT and raising of defects within HPQC.

Team leader in Call Centre - leading a team of 12 -18 customer service agents.

Business Studies

Education record