Defining and delivering the strategic objectives of the MD group of companies, contributing to the objectives and performance of the wider group following acquisition by HSB, part of the Munich Re group in 2022. Key deliverables have focused on segmentation and digital strategies to deliver strong underwriting performance coupled with market leading service proposition to enhance external products.To ensure alignment with overall strategy I have also engaged as Head of Product for software deliver, prioritizing IT change and delivering tactical approaches in line with overall strategy.Overall responsibility for claims handling holding SMF3 with the FCA.

Responsible for the implementation of enhanced reporting provisions to both internal and external stakeholders, monitoring a detailed ETL process and presenting through a number of forms including Tableau. Led targeted investigative pieces to enhance business understanding and provide key insights are produced on a regular basis.Developed and mentored a team of analysts and data engineers to deliver business-wide reporting solutions, assisting with cost control, process monitoring, sales enhancement, improved insurance underwriting performance and modelling using Python.

• Using Microsoft SQL Server for a number of functions including data mining, issue identification and business report writing.• Analytical focus on enhancing product offerings with attention to customer service, assessing both system functionality and process. • Involvement in the major implementation of a new piece of IT software, developing relationships with an international 3rd party development company. • Heading up of internal data-cleansing team for large-scale data migration focusing on financial, claims and policy elements.

• Attended courses including PRINCE2 project management and Fundamentals of Project Management.• Involvement in office move, entailing monitoring a construction programme, transfer of equipment of over 100 head-office employees, implementation of a new phone and infrastructure system without business disruption.• Introduction of a number of product changes utilising an in-house development team, managing projects within a successful programme environment.

• Experiencing dealings in areas such as venture capital, acquisitions and disposals, as well as MBO’s and MBI’s.• Company assessment and account analysis to consider potential clients.

• Promoting rugby throughout local schools, I have achieved a great uptake with over 500 children involved from over 25 schools.• Increasing club memberships and attracting sponsorship for events I organised.• Cold calling schools and potential investors and generating increased interest.

Bahrain base Investment Bank, providing value added products and services with utmost integrity and world-class execution.