Ben Mannino Email & Phone Number

Cleveland, Oh, Us

Cleveland/Akron, Ohio Area

• Directed sales enablement strategies and developed Product Program leading 5-10 FTE resources, including Sales Managers, Sales Coordinator, Communication Lead, Product Managers, and PMO Coordinator• Engaged with senior firm leaders to shape innovation objectives and collaborate across businesses, geographies, and enabling areas• Spearheaded modernization initiatives to rationalize the technology portfolio, guide investment decisions, drive higher technology usage, and increase sales• Led planning and execution activities across multiple initiatives including staffing resources, establishing milestones, and managing project lifecycles within the schedule, scope, and budget.• Owned key stakeholder communications regarding opportunities, risks, contingencies, and direct recommendations for Product Program• Mobilized product owners, sales execs, marketing teams, and analyst relations to activate internal and external sales channels• Identified new market opportunities based on total addressable market, key areas of product differentiation, sales traction, and 3rd party market analysis𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Conducted 100+ commercialization education sessions per year• Onboarded 15-20 product candidates per year• Facilitated 15 market-driven sales planning sessions per year𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐒𝐧𝐚𝐩𝐬𝐡𝐨𝐭𝐬• Consumer Innovation & Product Strategy - Served as Chief of Staff to the Consumer Innovation Leader focused on increasing profit margin through innovation, services, and technology sales• Management of Solution Portfolio - Led team that grew tech portfolio from 40 to 115 solutions spanning Industries and Business Lines• Product Program Pilot - Led development of Product Program, which enabled charging product licenses for intellectual property• Product Evaluation & Intake - Led team that established the criteria for tech entering the Product Program and evaluated commercialization options, product strategies, and program expectations

Cleveland/Akron, Ohio Area

• Managed project initiatives across three national health plans spearheading ICD-10 remediation, Affordable Care Act (ACA) mandate support, and retail deployment projects. • Served as CIO's Chief of Staff responsible for launch of individual health app, strategic initiative prioritization, and resource optimization.• Oversaw project plans, financials, resource allocation, change management, and close-out activities for tech implementations supporting ACA and ICD-10 remediation.• Facilitated system design sessions across client project teams and internal team members.• Provided subject matter expertise and advice regarding information systems capabilities and functions to customer organizations.• Developed analytical and insightful recommendations to meet deliverable targets and complete tasks within budget.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Led Project Management Office for 400-person team with $100M budget • Implemented change control process for budget transparency and reduced program burn rate by 10%𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐒𝐧𝐚𝐩𝐬𝐡𝐨𝐭𝐬• Individual Retail Implementation - Served as Chief of Staff to an executive IT client responsible for launching the application allowing the organization to sell on the Health Insurance Exchange.o Optimized multiple cross-functional teams of Business SMEs, BAs, Developers, QA Testers, UAT Testers, Deployment, and PMs to identify over/under subscribed resources and right-size headcount to reduce forecast by $5M+.• ICD-10 Project Management Office - Provided oversight to Project Management staff across 12 workstreams managing a 400-person project with a $100 million budget.

Cleveland/Akron, Ohio Area

• Managed teams of ~3-5 onshore resources for non-testing roles and ~10-15 onshore/offshore resources for testing roles.• Owned and maintained staffing projections, budgets, forecasts, and sales pipeline for ICD-10 Center of Excellence. • Advised internal team members, external clients, and software vendors to create, deliver, and validate technology and architecture strategy.• Conducted performance improvement initiatives across various operational areas of health care providers, including enterprise-wide performance improvement, clinical documentation improvement, MCO contract analysis, and commercial sales optimization.• Developed roadmap, framework, and technology landscape that fundamentally impacted health plan/payor and provider operations.• Monitored state and federal legislative trends with potential impact on the overall healthcare industry and specific clients, developing scenarios and options for action based on potential legislative outcomes.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Established methodology that helped sell 6 multi-million dollar ICD-10 projects in 90 days𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐒𝐧𝐚𝐩𝐬𝐡𝐨𝐭𝐬• ICD-10 Center of Excellence - Establish the ICD-10 Center of Excellence (CoE) to centralize framework and remediation methodologies.• M&A Tech Landscape Assessment - Conducted a comprehensive assessment of each company’s existing front, middle, and back-office.• CRM Implementation - Led testing for incremental release of Customer Relationship Management platform for commercial business.• CRM Implementation - Supported the design, testing, and delivery of an enterprise-wide CRM platform for consumer (individual) & commercial (group) insurance.o Co-facilitated and supported documentation of detailed Joint Application Design (JAD) sessions with 60+ clients and contractors.o Developed system, data conversion, end to end, and user acceptance test scripts for a package with 400+ rules and 1000 requirements.

Cleveland/Akron, Ohio Area

• Oversaw 1-3 onshore team members involved in enterprise design and testing of Customer Relationship Management (CRM) platforms (Siebel).• Supported the design, testing, and delivery of large-scale transformation and systems integration projects for regional health insurers.• Collaborated across functional and technical teams to successfully deliver complex technical solutions.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Facilitated design sessions with 45+ clients and contractors𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐒𝐧𝐚𝐩𝐬𝐡𝐨𝐭𝐬• Commercial Sales Strategy - Assessed sales process, identified opportunities to optimize systems, and recommended future state processes.• Sales Optimization & Package Implementation – Designed, tested, and helped deploy CRM platform to streamline the sales process for 500+ internal and external users.o Facilitated design sessions across 45+ participants, memorialized key design functionality and maintained Action Item & Issues log.o Developed system, integration, and user acceptance test scripts for a customized package with 1,250+ rules and requirements.

Mem, Engineering And Management

Bs, Engineering, Management, Mathematics