Benjamin Marchand Email and Phone Number
Bilingual professional with experience in fundraising, leadership, technical consultancy, customer service, retail, and the gaming industry. I combine my philosophical education with business-technology experience to approach challenges with both analytical rigor and empathy. My studies was recognized by Concordia University with the 2024 Vladimir Zeman Award for best undergraduate philosophy essay and by my placement on the 2024 Dean's List for students who have achieved outstanding academic success.Education & Interests- BA in Philosophy, Concordia University Montreal (2024)- Coursework in Business Information Systems, University College of Cork (2015)- Passionate about: philosophy of mind, language, digital ethics, epistemology, process philosophy, and history of philosophy, technology and AI.Professional Journey- Fundraising: Called for and managed campaigns for major non-profit organizations at Fundraising Direct- Technical Support: Provided bilingual (English/French) assistance for Oracle and Electronic Arts- Retail and Sales: Gained valuable customer service experience at Best Buy and HelloFreshProfessional Competencies- Critical thinking and ethical problem-solving- Bilingual communication (English and French)- Cross-cultural collaboration, with experience in Canada, France, Ireland, and Spain- Team leadership and remote management- Technical troubleshooting and documentation- Data analysis and strategic planning- AI tools utilization and prompt engineering- Process improvement and optimizationCurrent Projects & Interests- Exploring the intersections of technology, workflow optimization, and knowledge management- Programming a music theory application using Python/JavaScript as a learning projectI'm committed to continuous learning and professional growth. My diverse background enables me to approach challenges from multiple perspectives, and I'm always seeking innovative ways to apply my skills and knowledge. I welcome opportunities that challenge me and to collaborate on projects that blend technology, ethics, and business in meaningful ways.Links:- Vladimir Zeman Award: https://www.concordia.ca/cunews/artsci/philosophy/2024/07/23/benjamin-marchand-wins-best-paper-award.html- Dean's List: https://www.concordia.ca/artsci/about/awards/deans-list.html
Fundraising Direct
View- Website:
- fundraisingdirect.ca
- Employees:
- 61
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FundraiserFundraising Direct Sep 2023 - PresentMontreal, Quebec, Canada
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FundraiserFundraising Direct Sep 2023 - PresentMontreal, Quebec, CanadaNon-profit development specialist Role Overview:As a dedicated Fundraiser, I represented a diverse range of respected organizations, including UNICEF, MSF,GreenPeace, HSF, RedCross, and LPC. My role was pivotal in establishing a meaningful rapport with supporters, guiding them through our services and missions, and ensuring a trustworthy and seamless donation process.Key Responsibilities:● Conducted outbound calls to potential donors, effectively communicating the mission and impact of various non-profit organizations● Built rapport with donors through active listening, empathy, and persuasive communication, successfully securing donations and recurring support● Demonstrated strong resilience and adaptability in a fast-paced environment● Collaborated with team members to share best practices● Maintained accurate and up-to-date records of donor interactions, ensuring data integrity and compliance with organizational policies● Participated in regular training and coaching sessions● Provided feedback and insights to management to help optimize campaign strategies and donor engagement
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Independent EntrepreneurCydcor Jun 2023 - Sep 2023Montreal, Quebec, CanadaIndependent Entrepreneur/Door-to-Door Sales Overview:In my role as an Independent Entrepreneur engaging in door-to-door sales, I navigated various residential andcommercial areas to generate leads and identify sales opportunities. My approach combined market researchand personal interaction to effectively understand and meet customer needs, presenting and promotingproducts/services with a focus on establishing positive customer relationships.Key Responsibilities:● Conducted extensive market research to identify selling possibilities and assess customer needs indifferent areas.● Presented and promoted a range of products/services to potential customers through persuasive andinformative interaction.● Successfully established and nurtured positive relationships with customers, fostering trust andlong-term engagement.● Achieved and often surpassed sales targets and objectives within set timelines, demonstratingconsistent sales performance.● Regularly attended team meetings, sales workshops, and training sessions to continuously enhanceproduct knowledge and refine sales techniques. -
Campaign ManagerFundraising Direct May 2022 - Jun 2023Montreal, Quebec, CanadaCampaign Manager Role Overview:As a Campaign Manager, I had the opportunity to represent various notable organizations, including UNICEF,MSF, GreenPeace, HSF, RedCross, and LPC. My primary role involved leading and energizing my team offundraisers each day, fostering connections, and imparting the significance of our missions to them. I focused oninspiring and coaching fundraisers to achieve successful donations, while also managing operational aspectssuch as payment programs and database management.Key Responsibilities:● Led daily meetings with the fundraising team, setting the tone for the day and aligning efforts with ourgoals.● Engaged with new fundraisers, forming meaningful connections and facilitating their integration into theteam.● Explained and emphasized the services and missions of our organizations to fundraisers, ensuring adeep understanding and commitment.● Inspired and coached fundraisers to maximize their effectiveness in securing donations.● Managed diverse payment programs and oversaw database management, ensuring smooth operationalworkflow.● Developed and modified scripts and documents for operational efficiency and effectiveness.● Acted as a conduit for communicating fundraisers' feedback and comments to relevant parties, ensuringa responsive and adaptive approach.
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FundraiserFundraising Direct Jan 2021 - May 2022Montreal, Quebec, CanadaNon-profit development specialist Role Overview:As a dedicated Fundraiser, I represented a diverse range of respected organizations, including UNICEF, MSF,GreenPeace, HSF, RedCross, and LPC. My role was pivotal in establishing a meaningful rapport with supporters, guiding them through our services and missions, and ensuring a trustworthy and seamless donation process.Key Responsibilities:● Conducted outbound calls to potential donors, effectively communicating the mission and impact of various non-profit organizations● Built rapport with donors through active listening, empathy, and persuasive communication, successfully securing donations and recurring support● Demonstrated strong resilience and adaptability in a fast-paced environment● Collaborated with team members to share best practices● Maintained accurate and up-to-date records of donor interactions, ensuring data integrity and compliance with organizational policies● Participated in regular training and coaching sessions● Provided feedback and insights to management to help optimize campaign strategies and donor engagement
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Sales And Customer Service AdvisorBest Buy Oct 2020 - Jan 2021Toronto, Ontario, CanadaSales and Customer Service AdvisorFunction and main responsibility:● Greeting clients, advise on sales and services● Point of contact of sale● Simulating scenarios and adjusting offer to client needs● Show confidence in products and help clients with their purchases● Ensuring communication between different parties to ensure sales and high effectiveness● Issuing discounts to customers when conditions apply and authorization● Operating diverse software programs for payments, refunds and product management● Processing insurance and online payments for client loan financing -
Bilingual French/English Sales And Customer Service AdvisorStorage Vault Jun 2020 - Sep 2020Toronto, Ontario, CanadaBilingual French/English Sales and Customer Service AdvisorFunction and main responsibility:● First point of contact with client● Understanding client needs● Simulating scenarios and adjusting offer to specific client requests● Gaining the trust of the client and same day close of the sale with clients● Ensuring effective communication between different parties to ensure sales and high effectives● Aiming for first call sales and same day resolution● Handling secure online payments● Working in fast-paced, detail oriented work environment -
Technical Consultant For Opera System Overview:Oracle Jan 2019 - Jun 2019Galway, County Galway, IrelandTechnical Consultant for OPERA System Overview:In my role as a Technical Consultant for the OPERA system, I was responsible for handling inbound calls andaddressing technical queries in both English and French. With a deep understanding of the OPERA PropertyManagement System (PMS), I effectively analyzed, solved, and recorded complex issues, ensuring timely andcompetent support. My approach centered on empathizing with customers and maintaining strong professionalrelationships, while collaborating across departments for comprehensive problem-solving.Key Responsibilities:● Managed inbound calls, providing technical support for customers in English and French, addressingtheir queries with efficiency and clarity.● Analyzed, resolved, and documented complex issues related to the OPERA PMS, showcasing a deepunderstanding of the system and its nuances.● Navigated the company’s software and databases proficiently, adhering to established work procedures,templates, and workflow charts.● Demonstrated empathy and competency in resolving customer issues, fostering trust and satisfaction.● Developed and maintained first-name basis relationships with clients and their employees, enhancingcustomer service and rapport.● Collaborated with various departments to address multi-tiered problems, ensuring a holistic approach toissue resolution.● Diligently collected and updated customer information and interactions for accurate record-keeping andfuture reference. -
Technical Support Specialist/ Terms And Service AgentElectronic Arts (Ea) Sep 2017 - Feb 2018Galway, County Galway, IrelandTechnical Support Specialist/ Terms and Service AgentFunction and main responsibility:● Take inbound calls and deal with customer technical queries● Analyse, solve and record complex problems in a timely fashion● Deep knowledge of all games within catalogue and their current issues● Ability to navigate the company’s specialised software.● Empathise with the customer and prove same-day resolve and competency in ability to resolve issues● Understand and adhere to proper customer identification, data protection and confidentiality laws● Issue refunds and bills● Collecting and updating of customer information and interaction● Detect and follow up possible fraud activity that could lead to the breaking of Terms and Services● Detect possible compromised accounts● Deliver and evaluate the appropriate sanctions to their level of fraud -
Survey Research InterviewerQualimetrie Sucursal En España Jan 2017 - Jul 2017Madrid, Community Of Madrid, SpainFunction and main responsibility:● Interview survey respondents by telephone following strict guidelines and procedures.● Records interview responses by entering answers into computer assisted systems● Review completed survey logs for completeness and legibility● Explain survey content and necessity to respondents● Assists in the development of coding schemes and procedures● Create filing structures for completed surveys● On-floor IT support -
Account & Billing SpecialistElectronic Arts (Ea) Oct 2015 - Jan 2016Galway, County Galway, IrelandAccount & Billing SpecialistFunction and main responsibility:● Take inbound calls and database management● Deal with customer queries● Register clients and assign accounts. Accommodate special requests● Follow up on customer queries● Deliver high level customer service, ensuring a quick resolution of the issue● Empathise with customer, reassure that the issue is in good hands● Adhere to proper customer identification, privacy and security protocols and payment handling policies● Handling cheques, bank accounts
Benjamin Marchand Education Details
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Philosophy -
Business Information Systems -
Glanmire Community CollegeHigh School Diploma
Frequently Asked Questions about Benjamin Marchand
What company does Benjamin Marchand work for?
Benjamin Marchand works for Fundraising Direct
What is Benjamin Marchand's role at the current company?
Benjamin Marchand's current role is Philosophy w/ Business Information Systems.
What schools did Benjamin Marchand attend?
Benjamin Marchand attended Concordia University, University College Cork, Glanmire Community College.
Who are Benjamin Marchand's colleagues?
Benjamin Marchand's colleagues are Hana Jama, Meghan Rapp, Haley Serrano Zakia, Peter Shaw, Rhys Mason, Ghazaleh Keshavarzedmolla, Tanzina Khan.
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Benjamin Marchand
Vice President - Finpro & Casualty Claims Manager - Canada At Swiss Re Corporate SolutionsGreater Montreal Metropolitan Area2gmail.com, swissre.com1 +151499XXXXX
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Benjamin Marcoux Marchand
Montreal, Qc
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