Ben Markham Email & Phone Number

Melbourne, Victoria, Australia

• Being the first point of contact for all technology issues in the Melbourne office.• Ensuring that all software, hardware and networking issues were solved remotely; within the agreed SLA• Engaging with partners and board members on IT related issues.• Working with third party suppliers, managing relationships and educating staff• Managing CRM data and maintaining internal applications such as SAP, CRM, INSOL6 and more.• Deployed and educated users on how to use AV software (MS Teams and Zoom) effectively• Clearly documenting common procedures and updating them when necessary.• Providing staff with regular training on IT equipment, policies and procedures

Melbourne, Victoria, Australia

• Ensuring that all software, hardware and networking issues are solved within the agreed SLA; either remotely or in person• Onboarding and offboarding all staff members throughout ESS Super• Documenting common IT practices, FAQs and procedures for staff as well as maintaining an accurate knowledge base for my technology team• Maintaining AV technology at ESS Super and liaising with 3rd party providers• Independently responsible for repairing, maintaining and ordering IT equipment (including laptops, desktops, IP phones, mobiles, printers and more)

Melbourne, Australia

• Ensuring that all software, hardware and networking issues are solved within the agreed SLA; either remotely or in person• Assisting in coordinating events involving board members and CEOs.• Lead co-ordinator of all Level 1 and 2 IT issues at Cricket Victoria; over a two year period• Conducting on-boarding and off-boarding procedures for all staff throughout Cricket Australia• Responsible for maintaining, refreshing, organising, ordering and repairing IT equipment for Cricket Australia and Cricket Victoria (including mobiles, laptops, tablets, printers and more)• Documenting common IT practices, FAQs and procedures for staff as well as maintaining an accurate knowledge base• Managing and maintaining AV technology at Cricket Victoria (including IPTV, projectors, live AV streams and more)• Liaised between 3rd party IT suppliers and Cricket Victoria to ensure escalations were addressed and resolved within agreed SLAs

Melbourne, Australia

• Ensuring that all software, hardware and networking issues were solved remotely; within the agreed SLA• Responsible for deploying software and updates to staff laptops• Documenting common IT practices, FAQs and procedures for staff as well as maintaining an accurate knowledge base for my technology team• Conducting on-boarding and off-boarding procedures for staff, as well as managing account and directory issues• Assisting with maintaining and fixing AV technology (including projectors, digital displays, tablets etc)• Dealt regularly with VIP clients (e.g. heads of department and PAs) and developed a trusted and personal repour with them• Promptly escalating Level 3 issues to the appropriate teams, and ensuring frequent communication between user and technology staff

Melbourne, Australia

• Ensuring that all software, hardware and networking issues are solved within the agreed SLA; either remotely or in person• Maintaining POS and financial systems• Responsible for deploying software, and policy updates to staff laptops• Documenting common IT practices, FAQs and procedures for staff as well as maintaining an accurate knowledge base• Training new Service Delivery agents• Promptly escalating Level 3 issues to the appropriate teams, and ensuring frequent communication between user and technology staff

Vietnam

• Developed lesson plans, marked homework, assisted with class work, check attendance and maintained a productive learning environment• Set and marked English exams and tests• Communicating regularly with students and their parents

Ho Chi Minh City, Vietnam

• Developed and delivered lessons to students, maintained a productive classroom environment and set homework tasks• Communicating regularly with students and their parents

Melbourne, Australia

Worked as a I.T Service Desk Analyst Level 1. Duties included but not limited to solving computer hardware and software issues (in person, over the phone and email), providing employees with troubleshooting information, resolving tickets, server maintenance and communicating withstore managers.