Ben Marris Email and Phone Number
I have a very strong customer service background and have worked within the banking industry since 2011. During my years of employment I have gained a variety of skills that I believe are very versatile and attractive to employers.These include; the ability to successfully work both independently and as part of a team, providing team leadership and management to staff, providing exceptional customer service to customers through all communication channels (face-to-face, phone and written correspondence), using problem solving and analytical skills to successfully resolve customer issues, and having well developed/professional verbal and written communications skills.
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Business Analyst - Business Governance & ControlsAnz Jul 2023 - PresentWellington Region, New Zealand -
Channel Support Analyst - Client EngagementAnz Oct 2021 - Jun 2023Wellington Region, New Zealand- Contribute to the alignment of channel cost to complexity of transactions - Seek and develop opportunities to improve the client experience through collaboration with business partners- Review processes from a Customer perspective to identify improvement opportunities to client experience- Create, mainatin and deliver training material that drives quality of service and team development- Provide channel support to technology and team during outages and incidents.
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Customer Management Consultant - Customer Financial WellbeingAnz Mar 2019 - Sep 2021Wellington Region, New Zealand
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Senior Case Manager - Deceased EstatesAnz Aug 2016 - Mar 2019Wellington Region, New ZealandManage the operational estate activities and case management for all personal customers. This includes the closure of estates, paying funeral expenses and thorough estate investigation work.
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Cards Support OfficerAnz May 2015 - Aug 2016Wellington Region, New ZealandProcess customer’s transactions that may have been mistakenly made whilst monitoring the legitimacy of the customer. This includes both personal customers and business customers. Also involves gathering and recording relevant information from a customer because of suspicious transactions to then be processed by the Disputes Team.
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Senior Service Consultant - KanaAnz Nov 2014 - May 2015Wellington Region, New ZealandEffectively respond to customers’ Personal Lending ‘Service’, Retail enquiries and interactions via the phone or email channels. The ability to utilise negotiation and influencing skills in customer interactions in order to retain at risk customers. Also identifying and resolving customers’ requests at first point of contact, only referring to specialist departments if necessary.
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Service Consultant - Retention/Credit CardsAnz Apr 2011 - Nov 2014Wellington Region, New Zealand
Frequently Asked Questions about Ben Marris
What company does Ben Marris work for?
Ben Marris works for Anz
What is Ben Marris's role at the current company?
Ben Marris's current role is Business Analyst - Business Governance & Controls at ANZ.
Who are Ben Marris's colleagues?
Ben Marris's colleagues are Aniruddh G Rao, Ameena Sheriff-Spickett, Jason Cheng, Jessamy Benge, Bharat J., Jenna Van Ede, Travis Higlett.
Not the Ben Marris you were looking for?
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Ben Marris
I Help The Owners Of Emerging Growth Companies (10-100 Staff) Navigate Change, Connect And Grow. Join Me For Our Connector Auckland Community Events Or Our Unlocking Growth MasterclassesNew Zealand1shirlaws.co.nz -
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1marcomanagement.co.nz -
Ben Marris
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