Ben Mccarron Email and Phone Number

• Facilitated annual workshops titled ‘Building a Vision for Success’ leading to the implementation of of ongoing strategic action plans.• Updated STS HR policies in line with new labor laws, ensuring compliance and relevance.• Designed and implemented a Performance Management System for 12,000 employees, integrating new technologies for streamlined administration.• Design new LMS/HRMS system for implementation• Implemented leadership development programs, enhancing leadership capabilities across the organization.

HCDE is a company, passionate about supporting, guiding and partnering with companies to develop high performance teams and individuals reach their potential. The concept of HCDE was born out of a desire to provide a service that is personalised, focused and pragmatic ensuring both the company and the individual see positive changes in the way they work, the way they feel, and the results they see. As the Director and Lead Consultant/Facilitator, I am responsible for the design and delivery of bespoke people management, team dynamics and people centric programs from line staff through to emerging and established supervisors and leaders to ensure positive cultural growth and the desired operational outcomes.Achievements:• Designed and delivered bespoke People Management and Team Building programs.• Provided coaching and mentoring services to emerging leaders.• Facilitated practical, hands-on sessions on management and leadership development.• Led the digitalization of training content, incorporating blended learning approaches.• Track record of delivering tailored learning solutions.

STS Group, headquartered in The Sultanate of Oman, is a leading multidisciplinary contracting group specializing in Construction, Fabrication and Maintenance services for the Energy and Industrial sectors.Today, operating across the MENA/Australasia region with a workforce of over 10,000, STS manages and delivers a diverse portfolio of projects in several areas of the Oil & Gas Industry. Achievements• Developed, wrote and implemented overall OD/L&D Strategy for STS and Group Companies• Design Organisational Structures to enable capability development across Business Units• Facilitated development sessions across all levels of personnel• Designed, implemented and co-facilitated Management and Leadership programs aligning with the organisational succession strategy• Recruited and managed a high performing Learning and Development team of 10 including Managers/Trainers/Facilitators and associated Administration personnel• Design, oversee construction and establish Technical Training Institute TTI (STS Training Arm) to successfully deliver a 10% GOP and 10-year ROI• Create and manage the process of recruitment of Senior/Executive Managers • Designed and implemented Organisation Compensation and Benefits structure.• Designed and implemented Organisation Performance Development Review Process• Designed and implemented Succession Planning process.• Design and implement Career Pathing program for employees.• Designed and drove key organizational initiatives to meet and exceed Omanisation Government ICV (In Country Value) mandated targets• Update and write policies and procedures as required including Employee Handbook and Internal HR Procedures• Design, lead and implement Organisation ICV (In Country Value) initiatives – Government mandated initiative to encourage employers to employ, train and retain Omani talent)• Build and maintain relationships with external key stakeholders to access government funding for Learning and Development initiatives.

• Developed, wrote and implemented overall People Strategy for entire resort• Built and managed a high performing HR, Training and Administration team of 15 personnel• Analysed current HR and Training structure and implemented new team and processes to support strategic objectives of department• Wrote and implemented overall Omanization Strategy to achieve Government mandated targets.• Realised a 25% improvement in Corporate Audit results of HR and Training Business Processes for 2011 over 2010 – recognised for Regional Best Practice for Shangri-La in HR Administration processes.• Implemented whole of business annual training and development plan – resulting in Chef Apprentice (Omani Lady) being voted ‘Shangri La’s Apprentice of the Year’ globally.• Coordinated and administered Shangri-La Global Service Standards – ‘The Shangri-La Experience’.• Updated and implemented Compensation and Benefits structure.• Designed, implemented, and coordinated succession planning for all levels of employees including global placements.• Annually facilitated Executive Level workshops to develop annual strategic plan for following year.

Key Achievements• Developed and wrote total training strategy for Starwood Hotel group of Mauritius.• Manage a multi sited high performing training team of 8 (including trainers and associated administration personnel)• Received ‘Starwood Best Practice’ for implementation of Starwood Global Strategy ‘Journey’ Initiative for Mauritius Complex• Implemented Quality System across Le Meridien and The Grand Mauritian – a luxury resort and spa and Four Points by Sheraton (Cyber City)• Designed, implemented Centralised Training Resource Centre for Starwood on Mauritius• Oversaw training strategy and implementation of the new Four Points by Sheraton hotel opening• Facilitated annual strategic planning and annual goal setting sessions and also Quarterly Pulse Check sessions for all 3 hotels• Leader Trained as Brand champion for all 3 brands.• Chaired the Property Service Culture teams to deliver the entire Service Culture program to all Ambassadors/associates.• Lead Training advisor in New Hotel Openings taskforce• Implemented annual training calendar at both Le Meridien and The Grand Mauritian and Four Points by Sheraton (Cyber City)• Facilitated Executive Committee team building sessions.• Starwood Head Office representative for all training related issues and solutions

Key Achievements• Developed strategic plan to support growth of Employee Relations department to support goals and requirements of organisation. • Developed and wrote People Development Strategy• Developed and implemented Performance Development Review documentations and process.• Overseeing the recruitment process for 33% increase of workforce in line with Saudi Government approval of 350 visas• Develop recruitment strategy of local talent to comply with Saudi Government ‘Saudization’ policy of 30% representation in current workforce.• Designed and wrote the Code of Conduct and Ethics • Updated the Minimum Quality Standards and Standard Operations Procedures for whole of business. • Designed and implemented welcome process for all new staff including orientation, induction, and mandatory training to be ‘job ready.’• Developed and implemented Management Induction Program for all new managers to Sunset Beach Resort• Design and deliver series of workshops for Management Team to improve management team capabilities• Consulting with key stakeholders/Senior Management Team/Board of Directors to design, and implement structured development/succession pathways for all staff and management• Designed all training programs for SSBR employees. • Present to Board of Directors monthly.• Facilitate strategic planning sessions for management team. • Coach for Executive Committee members • Chair Executive Committee forum to design and implement Management Resolution• Responsible for allocation and cost benefit of entire budget for Employee Relations Department.• Responsible for the recruitment, interviewing and recommendation of executive/senior team members to Board of Directors.

Key Achievements• Developed strategic plan to support growth of RT&D department (300%) to support goals and requirements of organisation. • Developed and implemented Performance Development Review process i• Designed and implemented onboarding process for all new staff • Developed and implemented Management Induction Program for all new managers to Hamilton Island• Developed and implemented Cultural/Total Quality Management program (Hamilton Host)• Designed and implemented structured development/succession pathways for all staff and management.• Compiled and wrote all training programs for HIE employees from Line staff skilling through Leadership/Executive Development Program• Coordinated training program for implementation of new Hotel System – Springer Miller HOST system• Managed administration of HIE Registered Training Organisation • Reduced total staff turnover from over 250% to 120% • Facilitate annual strategic planning sessions for management team. • Developed and implemented the ‘Mentor Me’ program.• Responsible for allocation and cost benefit of $800k training budget for RT&D department• qualia Resort opening - oversaw the complete recruitment, training and development activities for launch in August 2007 – this included writing of Standard Operating Procedures, development pathways, training and plan for integration into existing resort structure. • Chairman of the Whitsunday Skills formation group• Chairman of the local industry training and development group• Creator and chairperson for the Whitsunday HR/L&D committee• Invited by Australian Prime Ministers department to be a member on the Australian Employer of the Year Judging panel.• Host and participant for Standing Committee on Employment, Workplace Relations and Workforce Participation in Employment challenges in the Australian tourism sector.