Ben Mccarthy

Ben Mccarthy Email and Phone Number

Customer Experience Lead @ The Co-operative Bank
Wellington, NZ
Ben Mccarthy's Location
Wellington, Wellington, New Zealand, New Zealand
Ben Mccarthy's Contact Details

Ben Mccarthy personal email

n/a
About Ben Mccarthy

Here to make positive and lasting change in people's lives.I'm driven to create incredibly positive outcomes for both people and the planet, and to speed up the inevitable transition to a low carbon future. To aid others in achieving this, I unpack the complexity of human-centered systems, looking for key interactions we have with each other, our services, and our institutions to unlock our ability to make the most meaningful change. I love to use both novel and proven methods to tackle the biggest societal and environmental challenges that we face today. I firmly believe in using a ‘tools, not rules’ approach to problem-solving and my adaptability is a real strength. My roles working within government, commercial organisations, and design consulting practice have enabled me to experience solving complex problems from a range of perspectives. This gives me a unique ability to bring together diverse voices and opinions to be heard and understood equally so that they can work as effective partnerships. I hold a Bachelor of Design with Honours, majoring in Industrial Design. My work Exploring Begging in Wellington was a finalist for a Best Award in the 2016 Public Good category.Some of my recent work includes:Developing market segment and experience strategies, and discovering what the future customer might look like at Z Energy.Working with key government partners in NZ's health and safety system to create incentives that push businesses to invest in better health and safety performance.Prototyping a digital solution to traffic enforcement issues with NZ Police.Working with the Auckland District Health Board's Tamaki Wellbeing Initiative to develop and grow their prototype Awhi Ora - Supporting Wellbeing service.Awhi Ora - Supporting Wellbeing toolkit: http://www.tamakiwellbeing.org.nz/toolkitsExploring the issue of begging in Wellington for Wellington City Council. In order for Council to make informed decisions around begging and those who beg, they needed a clearer, more aligned understanding of begging in a Wellington context. This project received national radio and network television coverage and was a finalist in the Public Good category of the DINZ Best Awards.Begging in Wellington - An exploration into our community's issue: http://wellington.govt.nz/~/media/your-council/news/files/2016/2016-04-13-begging-report-to-scrc.pdf?la=en

Ben Mccarthy's Current Company Details
The Co-operative Bank

The Co-Operative Bank

View
Customer Experience Lead
Wellington, NZ
Employees:
517
Ben Mccarthy Work Experience Details
  • The Co-Operative Bank
    Customer Experience Lead
    The Co-Operative Bank
    Wellington, Nz
  • Thinkplace - Wāhiwhakaaro
    Senior Design Lead
    Thinkplace - Wāhiwhakaaro Sep 2021 - Present
    Wellington, Wellington Region, New Zealand
  • Z Energy Nz
    Service Designer
    Z Energy Nz Oct 2019 - Sep 2021
    Wellington & Wairarapa, New Zealand
  • Thinkplace
    Design Lead
    Thinkplace Feb 2018 - Oct 2019
    Wellington & Wairarapa, New Zealand
    Leading small, medium, and large projects across a range of government and commercial sectors. Designing and conducting ethnographic research, developing insights from research, visually communicating findings. Designing and facilitating co-design workshops. Developing end-to-end services, blueprints, strategy documentation and creating digital prototypes to test ideas with customers.
  • Thinkplace
    Senior Designer
    Thinkplace Sep 2016 - Jan 2018
    Wellington & Wairarapa, New Zealand
    Leading small to medium sized projects, designing and conducting ethnographic research, developing insights from research, visually communicating findings, strategy development, blueprint development, leading and facilitating co-design workshops.
  • Thinkplace
    Business Designer
    Thinkplace Nov 2014 - Sep 2016
    Wellington & Wairarapa, New Zealand
    Leading small to medium sized projects, designing and conducting ethnographic research, developing insights from research, visually communicating findings, strategy development, blueprint development, leading and facilitating co-design workshops.
  • Inland Revenue Nz
    Business Designer
    Inland Revenue Nz Apr 2014 - Nov 2014
    Wellington & Wairarapa, New Zealand
  • Upholstery Craftsman
    Upholsterer & Frame-Builder
    Upholstery Craftsman Apr 2010 - Apr 2014
    Wellington
  • Eyeball Kicks Ltd
    Gallery Assistant
    Eyeball Kicks Ltd Feb 2009 - Apr 2010
    Wellington
  • Nood
    Retail Sales Assistant
    Nood Nov 2008 - Dec 2009
    Wellington
  • Real Groovy Records Ltd
    Retail Assistant
    Real Groovy Records Ltd Dec 2006 - Aug 2007
    Wellington
  • Hospitality Standards Institute
    Resource & Product Support
    Hospitality Standards Institute Apr 2006 - Nov 2006
    Wellington
  • Securacopy
    Customer Services Representative
    Securacopy Jul 2005 - Jan 2006
    Wellington

Ben Mccarthy Skills

Industrial Design Custom Furniture Upholstery Service Design User Research Crime Prevention Through Environmental Design Adobe Creative Suite Sketching Model Making Concept Development Concept Generation Industrial Sewing User Experience Design Pattern Making Rhinoceros Photoshop Illustrator Indesign Concept Design Design Strategy Product Design Design Thinking User Centered Design Experience Design User Experience Graphic Design Information Design Microsoft Office Visual Communication Rapid Prototyping

Ben Mccarthy Education Details

  • Massey University
    Massey University
    1St Class Hons

Frequently Asked Questions about Ben Mccarthy

What company does Ben Mccarthy work for?

Ben Mccarthy works for The Co-Operative Bank

What is Ben Mccarthy's role at the current company?

Ben Mccarthy's current role is Customer Experience Lead.

What is Ben Mccarthy's email address?

Ben Mccarthy's email address is be****@****.com.au

What schools did Ben Mccarthy attend?

Ben Mccarthy attended Massey University.

What are some of Ben Mccarthy's interests?

Ben Mccarthy has interest in Economic Empowerment, Politics, Education, Environment, Sci Fi, Motorcycles, Poverty Alleviation, Science And Technology, Hockey, Arts And Culture.

What skills is Ben Mccarthy known for?

Ben Mccarthy has skills like Industrial Design, Custom Furniture, Upholstery, Service Design, User Research, Crime Prevention Through Environmental Design, Adobe Creative Suite, Sketching, Model Making, Concept Development, Concept Generation, Industrial Sewing.

Who are Ben Mccarthy's colleagues?

Ben Mccarthy's colleagues are Jay Dhiman, Nicole Curry, Lisa Li, Sarah Heath, Pradeep Mishra, Penny Sell, Tracey Wilson.

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