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Ben Mccready Email & Phone Number

Process Improvement Manager at SSE plc
Location: Portsmouth, England, United Kingdom 7 work roles 1 school
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Current company
SSE plc
Role
Process Improvement Manager
Location
Portsmouth, England, United Kingdom

Who is Ben Mccready? Overview

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Ben Mccready is listed as Process Improvement Manager at SSE plc, based in Portsmouth, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ben Mccready.

Ben Mccready previously worked as Business Project Manager/Process Change Owner at Sse - Ovo and Project Analyst at Sse Plc. Ben Mccready holds Bachelor'S Degree, Drama And Dramatics/Theatre Arts, General from University Of Winchester.

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Email format at SSE plc

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SSE plc

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Profile bio

About Ben Mccready

As a 15 year employee of SSE I have undertaken several roles with the company. These positions have enabled me to develop not only specific customer service and continuous improvement experience, but also a valuable and transferable skill set in this changing industry.During my time in the Continuous Improvement Hub I owned a number of process changes from start to finish, analysing the initial data to demonstrate that a problem exists through to devising a solution and implementing it into the business. With NewCo, the change was on a much larger scale, but my input was no less, getting the opportunity to help shape how the enquiry to resolution process would look in the future and presented my work to internal and external stakeholders of all levelsMy first 11 years with the company were spent in the Call Centre. I have a great passion for helping others and took great pride in achieving world class Net Promoter Scores for myself and my team. Utilising excellent communication skills, I developed and maintained successful working relationships with my peers and my direct reports and was asked to deliver a number of training courses to Advisors and Managers.

Current workplace

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SSE plc
Sse Plc
Process Improvement Manager
Website
sgn.co.uk
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7 roles

Ben Mccready work experience

A career timeline built from the work history available for this profile.

Process Improvement Manager

Current
Sse Plc

Perth, Perthshire, Gb

Sep 2021 - Present

Business Project Manager/Process Change Owner

Sse - Ovo

Business Project Manager/Process Change Owner (March 2017 – Present) • Implemented digitisation of communications from Customer Service System• Worked on Digital First initiatives including utilising a text messaging platform to direct customers towards self-service online journeys, conducting moderating sessions and preparing managers to deliver these sessions themselves and implementing a Digital by default sign up journey. Significant service time reductions realised.• Key part of the team tasked with increasing Smart meter job bookings in our contact centres. Current performance uplift. Took an active role in problem management, coaching and training and tracking performance. • Working as part of Project Blueprint. Designing processes around key customer journeys and customer desired outcomes using an agile methodology.

Mar 2017 - Sep 2021

Project Analyst

Sse Plc

Perth, Perthshire, Gb

• Took a lead role in all activities in the Analyse phase. Created detailed requirements, devised and drew up process maps and wrote Business Process Documents.• Presented work to stakeholders at all levels. • Took initiative to become an expert on the external repository of all requirements.• Active role in design phase and the creation of functional specification documents.• Led SSE’s work on Agent Desktop

Sep 2015 - Mar 2017

Process Change Owner

Sse Plc

Perth, Perthshire, Gb

• Worked with A3 methodology and helped define the role of CI Hubs in SSE• Use the A3 methodology to identify opportunities and deliver change. • Engaged with stakeholders at all levels in SSE• Delivered a million pounds of savings in my first year

Feb 2015 - Sep 2015

Team Manager

Sse Plc

Perth, Perthshire, Gb

• Responsibility for the performance of Customer Service teams within SSE’s award winning Customer Service Centre in Penner Road. • Providing coaching and training for staff development and being responsible for motivation, welfare and efficiency. • This role enabled me to be involved in several projects. • Responsible for innovating new ways to motivate and inspire my team.• Ensure compliance with company and legal requirements.

Jan 2006 - Jan 2015

Customer Service

Sse Plc

Perth, Perthshire, Gb

Oct 2003 - Jan 2006

Bar Supervisor

Jd Wetherspoon
Dec 1998 - Feb 2004
Team & coworkers

Colleagues at SSE plc

Other employees you can reach at sgn.co.uk. View company contacts →

DW David Watkins David Watkins Colleague at Sse PlcGreater Leeds Area, United Kingdom View → TM Tony Martin Tony Martin Colleague at Sse PlcLondon, England, United Kingdom View → PB Philip Burnett Philip Burnett Colleague at Sse PlcTurriff, Scotland, United Kingdom View → عس عبدالرحمن سحاري عبدالرحمن سحاري Colleague at Sse PlcTabuk, Saudi Arabia View → RW Rob Watson Rob Watson Colleague at Sse PlcHaywards Heath, England, United Kingdom View → KT Kirsty Thompson Kirsty Thompson Colleague at Sse PlcCousley Wood, England, United Kingdom View → JC Josh Clements Josh Clements Colleague at Sse PlcWallington, England, United Kingdom View → ND Niyati Dave (Ph.D) Niyati Dave (Ph.D) Colleague at Sse PlcUnited Kingdom View → BG Barry Gallen Barry Gallen Colleague at Sse PlcVictoria Bridge, Northern Ireland, United Kingdom View → CB Chris Barnicott Chris Barnicott Colleague at Sse PlcLondon, England, United Kingdom View →
1 education record

Ben Mccready education

  • University Of Winchester
    University Of Winchester
    General
FAQ

Frequently asked questions about Ben Mccready

Quick answers generated from the profile data available on this page.

What company does Ben Mccready work for?

Ben Mccready works for SSE plc.

What is Ben Mccready's role at SSE plc?

Ben Mccready is listed as Process Improvement Manager at SSE plc.

Where is Ben Mccready based?

Ben Mccready is based in Portsmouth, England, United Kingdom while working with SSE plc.

What companies has Ben Mccready worked for?

Ben Mccready has worked for Sse Plc, Sse - Ovo, and Jd Wetherspoon.

Who are Ben Mccready's colleagues at SSE plc?

Ben Mccready's colleagues at SSE plc include David Watkins, Tony Martin, Philip Burnett, عبدالرحمن سحاري, and Rob Watson.

How can I contact Ben Mccready?

You can use AeroLeads to view verified contact signals for Ben Mccready at SSE plc, including work email, phone, and LinkedIn data when available.

What schools did Ben Mccready attend?

Ben Mccready holds Bachelor'S Degree, Drama And Dramatics/Theatre Arts, General from University Of Winchester.

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