Ben Mcfarlane Email & Phone Number

Newcastle-Upon-Tyne, England, United Kingdom

Lead Development Executive. Helping hauliers to operate more efficiently and reduce costs using market leading, industry specific technology. BMcFarlane@mandata.co.uk

Newcastle Upon Tyne, England, United Kingdom

To lead and deliver sales performance in line with the wider Consumer strategy, ensuring that all parties contribute and play a vital role in developing strong relationships with our customers, driving revenue and providing an excellent customer experience at all times, through targeted driven measures.• To ensure delivery of an excellent customer experience in all customer contacts by ensuring team members are motivated and encouraged towards continual quality selling, whilst making it easy for customers to build a relationship with BT and reduce repeat calls. • To be responsible and accountable for managing people resource targets and performance of a sales/retention team so that all customer satisfaction, quality, revenue, sales and cost targets are achieved. • Work alongside agency supplier Manpower to align our way of working and share best practice.• To be visible and accessible at all times to enable monitoring, coaching and development of the sales team, and to ensure effective and open two-way communication between BT management and sales advisors. • To encourage a high performance culture by effectively identifying and managing performance issues.• Deliver training and live demonstrations around the key benefits of BT products and services.• Helped develop and improve BT's most difficult retention campaign - setting the standard for results, behaviours and approach.

Newcastle Upon Tyne, England, United Kingdom

• Provide information and advice to customers, negotiating new deals in order to retain their custom and grow their portfolio of BT products.• Solely responsible for identifying customer needs and offer them suitable products. • Effectively dealt with any complaints and took ownership of the any problems that customers faced. • Work as part of a team and individually to hit targets and KPI’s while helping BT reach profitable growth.• Maintain excellent product and systems knowledge. • selling with integrity, honesty and creating packages based on customers needs for their household• deliver KPI's weekly, to maximise commission opportunities• retain customers from leaving to a competitor, objection handle, paint a picture for the customer.• use various techniques for upselling, retaining, and creating new business, feel, felt found, lifestyle based questions, TED questioning, objection handling by using information customer gave