● Manages all operations, communications, and project management of a chief and complex client for RCF Group● Member of RCF Group senior leadership, actively participating in frequent Executive Team meetings to determine strategic focus of key accounts● Engages key internal and external stakeholders regularly to help influence and communicate essential project decisions● Leads a team of 6 individuals, providing effective management to enable team success in achieving client deliverables● Improved team performance and communication by developing and implementing a framework for reporting KPIs that directly aligns to client metrics and holds team accountable for consistently meeting and exceeding defined goals● Crucial player in helping manage my client’s largest project to date; a 630,000 square foot expansion● Kept account running efficiently and effectively while working remotely during COVID-19 epidemic

● Advanced growth, profitability, and retention of large nationwide portfolio of business● Led and managed a team of 10 individuals and contributed to client retention, expansion, and acquisition of newstores/properties/accounts● Participated in quarterly strategic meetings with the Executive Team to determine and gain alignment to company focus and objective for company’s upcoming quarter/year● Met on a weekly basis with Executive Team to cover team operations, sales growth and strategic initiatives● Received 2017 Master's Award for growing team sales in excess of $10MM● Established a strategic plan and annual/quarterly strategies to profitably grow account, including a business case for addingresources to my team and field● Built an effective account team, clearly defining team member roles, expectations, and all staffing decisions● Worked collaboratively with the Divisions field team with the ability to communicate and execute team strategies● Lead, supported, and coached my team’s sales efforts, serving as the top visionary seller including holding salesrepresentatives accountable for growth within the account● Built relationships with the most influential buyers within my customer base, including holding regular face to face meetingsat their Corporate offices to review account operations and discuss strategic partnership initiatives● Traveled frequently nationwide to meet client and field team to perform market walks and review large capital jobs● Managed team resources to profitably grow account and meet or beat budget expectations

• Balances retention of existing business with account growth by strategically introducing new services or geographic coverage.• Personally responsible for all sales results within a dedicated customer account, as well as the service delivery provided by the support team. • Establishes annual plans and strategies to profitably grow customer accounts and internal support teams.• Builds customer relationships to deliver collaborative, appropriate service solutions. • Works collaboratively with the Divisions’ Field Team to execute the defined strategy.• Works collaboratively with the team’s Support Manager to communicate client requirements and provides feedback on performance/issues requiring resolution.• Reports to client decision makers during periodic account performance reviews.

● Responsible for the management of facilities maintenance for a portfolio of assigned retail accounts.● Built relationships with key contacts within customer accounts while maintaining a high degree of service.● Acted as a liaison between field contacts inside our organization, service providers and client base.● Created, processed, and scheduled new work orders with our providers and followed work orders through to completion.● Worked with senior management to develop strategies for retaining current customers and won new business throughrequests for proposals.● Developed policies and procedures to help stream line processes that directly contribute to customer satisfaction.● Generated revenue by constructing proposals and working directly with customers to get work orders approved.● Negotiated new contracts with service providers resulting in better margins and higher service levels to our customers.● Mentored and managed customer service representatives.

• Serviced 7 hedge fund clients with assets ranging from $30 million to $2 billion for which I was the client contact for communication and reports.• Provided excellent customer service by delivering reports, proactively communicating, and offering analysis. • Processed trades that include subscriptions, redemptions and exchanges while adhering to AML and departmental procedures. • Verified incoming money wires for subscription and transferred money to prime brokers.• Worked with our fund accounting team and other departments, both internal and external. • Mentored new employees by providing everyday procedure training while promoting an overall team environment.

• Completed accounting and financial tasks for a set of mutual funds.• Worked on mutual funds of various types including stock, bond, and international funds. • Met strict time deadlines daily dealing with cash numbers and NAV figures. • Reconciled cash on a daily basis with custodian, researching and closing outages.• Processed trades sent from advisors daily and calculated a daily NAV which was then sent to NASDAQ for reporting.• Communicated with various fund advisors throughout the day, reporting cash figures and other information as needed. • Completed various month-end, quarterly, and year-end tasks for fund including board, broker and quarterly reports and expense accruals.