Analyzed the software delivery environment using Python, SQL, and Tableau to ensure secure, effective development. Assessed all regulatory requirements and industry best practices to understand their role in development. Responsible for identifying process improvements and automation solutions for each delivery requirement. Headed the multi-team effort to build a comprehensive visualization of performance across all aspects of delivery.Accomplishments include:- Developed 15 reports in Tableau and QuickSight, each tailored to its respective audience ranging from operational team leads to the CTO and CEO. Customers use reports to set high level strategy, ensure compliance to regulatory controls, and address vulnerabilities- Instituted measurements and benchmarks for 10 software delivery requirements. Measurements and benchmarks are used by leadership to ensure effective software delivery and identify gaps- Automated the reporting of 25 software delivery metrics and advised partners on the automation path for the remainder of metrics, saving 30 person-hours per month and ensuring consistent reporting across the company- Forged a productive partnership with the front-end platform team to implement a new UI, new functionality, and new back-end infrastructure. This attracted hundreds of new customers and allowed the product to scale to a company-wide size

Developed strategy and financial forecasts, built the original customer base, and constructed our initial website to allow clients to connect with available caretakers. Grew the HooSitting babysitter service from the ground up into a recognized feature of the community.Accomplishments include:- Broke even in year two of operation with $30,000 in revenue- Grew customer and provider populations from zero to a self-sustaining level

Developed creative lessons to acquaint students with English language, culture, and customs. Connected with children across varying levels of aptitude to increase their understanding of a broader world that many had never experienced. I learned more from my year with them than they from me. I also used the year to reflect on my next career move, investing energy into my analytical and Machine Learning skills.

Led the Agile transformation of the traditionally structured 50-person Corporate Real Estate team and oversaw six Scrum teams. Aggregated, cleaned, and analyzed observational data of building utilization to inform the design of the 10k person regional campus. Researched the financial viability and human impact of facility amenities to guide leadership’s decisions.Accomplishments include:- Established Agile infrastructure for the renovation of our headquarters, allowing the construction project to operate with more efficiency and transparency- Located alternative childcare services, reducing the financial burden on the company by ~$500k per year while maintaining employee childcare options

Addressed process inefficiencies to overhaul the existing service model for the Delivery Transformation team. Developed self-service tools and automation to eliminate customer confusion and allow continuous improvement of software tools. Designed the new process to gather customer service data, then built a model identifying the highest return opportunities for improvement.Accomplishments include:- Grew user base of the JIRA project management instance from less than 1k to over 15k in one year while maintaining system performance and providing flexibility to customers- Automated JIRA service intake process, freeing up three full team members and reducing average customer response time from 3.5 days to less than 0.5 days

Headed the youth sports development program and worked directly with the children to enrich their experience. Managed 20+ employees and coaches, developed and marketed new offerings, and ensured positive experiences for all customers and staff.Accomplishments include:- Grew customer base, increasing sales during my tenure of: Winter 27%, Spring 16%, Summer 9%, Daycares 80%, Camps 50%

Partnered across Information Security department to identify and solution workflow inefficiencies.

Conducted field work, planned corridors, and modeled private and public land sites; culminating in an expert proficiency in CAD modeling and a complete frame of reference for the Civil Engineering industry.Accomplishments include:- Streamlined county corridor design to save $250,000