Ben Miner Email and Phone Number

• Administer users and computers using Active Directory and Exchange.• Phone, remote, and desk side support for PC and Mac hardware and application issues.• Telephony, VPN, and network support ( Cisco VOIP phones, softphones, AnyConnect VPN, Jabber, Webex ), router configurations• Deploying, configuring, and supporting network multifunction printers and scanners.• Perform hardware upgrades and computer imaging.• Project support and UAT testing as needed• Log and track issues via ticketing systems• Update and maintain helpdesk support procedures and processes, provide end user training Scope of support: Windows and Mac OS and hardware, Microsoft Office, Active Directory, Exchange, Cisco desk and IP phones, Anyconnect VPN, Jabber, WebEx, printers, scanners, smartphones, tablets

• Provide top tier executive deskside application, hardware, telephony, and video conferencing support.• Hardware imaging and deployment.• Escalation and consultation point for lower tier support teams.• Work with hardware vendors for warranty repairs and parts ordering.• Assist other corporate IT teams with projects and training as needed.Scope of support: Windows and Mac OS and hardware, Microsoft Office, Active Directory, Exchange, Cisco-Tandberg telepresence, WebEx, Avaya phone systems, iPhone / iPad, Blackberry, ServiceNow, Internal application support, Networking, printers.

BOM / RFP / RFQ QA TestingDocumentationArchitect / Sales / Procurement / Manufacturing / Delivery support

♦ Provide top tier phone, email, and remote desktop support for Microsoft’s premium consumer and small business customers.♦ Escalation and consultation point for lower tier support teams. ♦ Serve in an advocacy role resolving high profile customer complaints submitted to the executive offices and through the Better Business Bureau. ♦ Assist the Tier 3 Microsoft Office escalation team with problematic Office cases. ♦ Document support procedures and mentor new hires.

♦ Provide telephone and desk side support to both internal and external users including application, hardware, network, and telephony support.♦ Build, image, and deploy PC’s and laptops. Install and configure network printers and document imaging systems. ♦ Administer users, computers, and email accounts using Active Directory and Microsoft Exchange. ♦ Document internal support procedures and author troubleshooting documents for end users. ♦ Triage, address, and document support requests via ticketing systems.♦ Perform routine server maintenance, software deployments, and security updates. ♦ Work with hardware vendors for warranty repairs and parts ordering. ♦ Assist with user training, product demos, and internal testing.

♦ Build, image, and deploy desktop PC’s, file servers, printers, audio/visual, and networking equipment for businessconferences, trade shows, office relocations, and other temporary environments. ♦ Provide 24/7 on-call technical support for all software, hardware, and networking related issues. ♦ Maintain hardware inventory and coordinated shipping between remote offices and customer locations. ♦ Work with hardware vendors for warranty repairs and parts ordering.

♦ Document support tickets and route enterprise customers to appropriate back office support teams. ♦ Provide Tier 2 support for Windows 98 and Microsoft Windows Update issues. ♦ Author and review Microsoft Knowledge Base articles.♦ Participate in ongoing team product training and mentoring incoming new hires.