Ben Mitchell Email & Phone Number

Salford, England, United Kingdom

Manchester, United Kingdom

Manchester, United Kingdom

Lead Scheduler within facilities management. Key responsibilities include - Ensuring SLAs and KPIs are met, managing clients escalations, coaching and development, root cause analysis, resource management and team management

Manchester, United Kingdom

Supervisor for Number Port Faults within Telephony Operations Centre, Virgin Media. My main role is to develop and supervise a team of 14 OCR's ensuring KPI's and targets are met within agreed SLA whilst giving our customers (Internal & External) the best possible service. Part of my role is to manage team in managers absence including sickness & lateness management, future resourcing, individual OCR monthly 1-2-1's, process improvements, project management, liaising with other CP's and… Show more Supervisor for Number Port Faults within Telephony Operations Centre, Virgin Media. My main role is to develop and supervise a team of 14 OCR's ensuring KPI's and targets are met within agreed SLA whilst giving our customers (Internal & External) the best possible service. Part of my role is to manage team in managers absence including sickness & lateness management, future resourcing, individual OCR monthly 1-2-1's, process improvements, project management, liaising with other CP's and training & coaching. Show less