Key CapabilitiesCommunicating and InfluencingDemonstrated: Through consultation and extensive research, I have been effective in negotiating with the business and key stakeholders to ensure that the right training is rolled out at the right time, to the right people. TeamworkDemonstrated: Through collaboration and support I have established strong team relationships through coaching, sharing ideas and participating in team meetings and discussions. Working together to create a wide range of training solutions to meet business needs and to achieve and exceed business expectations and team objectives. Developing othersDemonstrated: Through own personal development, I have become competent to develop and coach staff and managers through a variety of product, fact based courses and soft skills, value-add training, on both a one to one basis and through group delivery. CreativityDemonstrated: Responsibility for creating activities and courses to intrigue, excite and inform delegates at all levels and across all learning styles. Thinking outside the box and challenging the business on the way they currently work and offering a successful alternative.Customer FocusDemonstrated: Strong relationships with business areas, managers and senior managers built through regular team meetings and consultation to assess training needs and provide the most suitable and effective training solution.Specialties: consulting, delivery, financial, fundraising, legal, management, marketing, newspaper, process engineering, receiving, staff development, telephone skills, training programs, writing,