• Increased the customer base of the trading department by 300% (adding 40 new European clients to the portfolio)• Exceeded monthly goals: sale and purchase of at least 1,000 tons of plates and coiled plates • Identified customers’ needs and provided detailed quotation to support proposal in a timely way• Recommended alternate flat products based on cost, availability or specifications in case of urgent needs or defective material to boost sales• Generated new and repeat sales by providing product and technical information, using professional negotiation skills• Performed administrative tasks such as invoices, orders shipments and stock management using the ERP to centralize database, improve collaboration between the different departments and improve the inventory monitoring• Relayed customers’ claims to the appropriate area throughout the organization • Checked customers’ credit rating to know their financial capacity and to guarantee a financial safety to the firm• Followed up on customers’ orders with shipping companies and suppliers, ensuring order shipments are delivered on time and in accordance with the good Incoterms • Participated in the annual inventory, enabling the stock update of the warehouses• Stayed updated on European market and competition conditions, recommended new items for stock to always develop the portfolio and fulfill more customers’ expectations • Participated in shows, visits of mills and face-to-face meetings in Europe

• Organized the largest motor show in the world, an international event which attracts nearly one million visitors every two years• Created a digital tool, in collaboration with the IT department, which informed visitors about the Renault and Dacia vehicles exposed during the show, providing product and technical information and ensuring the visitor’s complete knowledge of the range• Organized face-to-face brainstorming with suppliers regarding the two company booths to offer the best shopping experience to customers.• Assisted in Renault and Dacia booths’ design (soil surface, skin of the walls, furniture choice, car placing, restaurant) and coordinated details with Renault’s German team.• Generated and communicated weekly marketing and sales reports following the meetings with suppliers and other departments, ensuring all the parties involved met their deadlines.• Followed up on orders with the German team, ensuring orders are processed on time• Escalated unexpected situations when needed in order to quickly find alternative solutions and to solve problems • Translated technical information to display and communicate to a larger audience during the show

• Managed the tollbooth (lanes, safe, machinery, teams) with autonomy and organization• Welcomed customers in a courteous and respectful manner• Checked the smooth functioning of the equipment, being detail-oriented and problem-solver• Maintained equipment in a timely way to provide the best customer service• Replied to customers’ questions (telephone operator), ensuring customer satisfaction • Led meetings to inform seasonal workers about safety at the workplace and PPE usage • Performed administrative tasks, using the ERP to centralize information and improve productivity.• Informed customers about the traffic, the risks and the potential accidents to enable the free-flowing traffic and avoid customers’ discontent

• Promoted products to current and new customers and distributors, providing product information and company’s MLM concept • Identified customers’ needs, provided detailed quotation to support proposal in a timely manner and monitored the orders• Developed and maintained positive business relationships with both customers and distributors• Handled customer inquiries, fulfilling customers expectations through the sales process• Followed up on customers' orders, ensuring order shipments are processed on time • Managed the company’s website, informing customers on new releases and offers to boost sales• Performed administrative tasks such as invoices and stock management using the ERP to improve the company’s productivity and the inventory monitoring• Dealt with product-related problems such as defective products, returns of products and warranty situations, ensuring customer’s satisfaction in a courteous manner

• Managed the customers’ database

• Canvassed on local market