Develop and maintain a positive customer experience.Ensure customer retention and find areas for expansion.Evaluate customer usage and data to coach and provide strategies for success.Provide Help Lightning software training to new and existing customers.Lead on-site and remote software demonstrations for prospective customers.Test and report bugs/improvements for the Help Lightning software and mobile app.Communicate customer feedback and recommendations to the development team.Update and improve documentation, both internal and customer-facing.Create and disseminate monthly newsletter to all users in the system. Update the customer Help Center on helplightning.net.Utilize a variety of software tools for customer relations as well as internal development, includingChurnZero CRM, Jira, Basecamp, Confluence, WordPress, Microsoft Office, Google Drive, and Apple/Android/Windows operating systems.

Conducted on-site home inspections and created repair plans to address a number of different structural and moisture-related issues.Utilized ArcSite CAD software to create detailed graphs for repair plans.Created estimates for repair plans using Estimate Rocket’s online estimating and invoicing software.Utilized LeadPerfection CRM software to manage interactions and relationships with existing and potential customers.Coordinated with structural engineers and other contractors for significant home repairs.Used and maintained a fleet vehicle for travel to on-site inspections.Engaged in trade show marketing and lead generation.

Consulted with healthcare organizations at the enterprise level to understand their workforce management needs and develop strategies to meet those needs with QGenda's SaaS solutions. Lead demonstrations of various QGenda SaaS products and coordinate internal resources for additional, more granular demonstrations. Utilized Salesforce CRM software to manage interactions and relationships with customers and potential customers. Developed enterprise sales strategies within assigned territories and health systems. Created key account reviews.

Exceeded sales goals every quarter.Consulted with healthcare groups to understand their workforce management needs and develop strategies to meet those needs with QGenda's SaaS solutions. Lead demonstrations of various QGenda SaaS products and coordinated internal resources for additional, more granular demonstrations. Utilized Salesforce CRM software to manage interactions and relationships with customers and potential customers. Developed sales strategies within assigned territories. Created quarterly business reviews.

Exceeded sales goals every quarter.Managed introduction of Shift Admin SaaS to potential clients. Coordinated and executed live demonstrations of the Shift Admin SaaS platform both virtually and in-person.Engaged in trade show demonstrations and sales. Utilized Hubspot CRM to track and manage communications among potential and new clients. Assisted in execution and submission of RFPs / RFIs.Assisted project management team to ensure successful onboarding of new clients.

Provided technical support for clients using Shift Admin. Coordinated and executed live, virtual demonstrations of the Shift Admin SaaS platform. Built new client accounts within Shift Admin and provided training for administrators.Engaged in trade show demonstrations and sales.

Managed employees.Designed wedding and custom orders, and assisted with ensuring customer satisfaction.Maintained inventory levels and managed orders with various vendors, suppliers, and services.Coordinated deliveries and shipments. Researched and implemented marketing strategies. Represented Dreamcakes Bakery during interviews, charity events, and speaking engagements. Updated the Dreamcakes website and social media accounts on a daily basis. Photographed and edited products and events for marketing and internal purposes. Set and maintained company policy and standards. Collaborated with local and out-of-state businesses on events and cross-promotional ventures. Researched, developed, and produced new product lines.

Lead up to 500 students a day in interactive educational programming.Managed and trained volunteers and full / part time employees.Interviewed, evaluated and hired candidates for Full-Time Educator positions.Created / implemented hands-on educational programming.Produced programming based upon Alabama Course of Study Standards for K-12 students.Promoted special events and exhibits on live television with local news agencies.Produced and implemented camp and home school lab curriculum for K-12 students.Taught educational outreach programs at K-12 schools.

Lead up to 500 students a day in interactive educational programming.Managed and trained volunteers and full / part time employees.Coordinated partnerships with teachers and local organizations.Promoted special events and exhibits on live television with local news agencies.Assisted with grant writing and proposals for competitive NASA grants and programs.Scripted, presented, recorded and edited educational video podcasts.Developed Lego Mindstorm NXT robotics programs.Produced and implemented camp and home school lab curriculum for K-12 students.Planned and managed special events and guests.

Built and maintained an extensive database of images.Photographed, color corrected, and enhanced stationery for the web.Edited content for the StationeryStyle.com website.

Ministered to up to 5,000 students per week(end) during summer camps and spring conferences.Developed content for on-stage productions.Acted in sketches, videos and full-length dramas.Shot and edited video using latest high-end equipment.