Ben Moore Email & Phone Number

Brisbane, Qld, Au

Responsible for leading the implementation and change management of RACQ's Risk Transformation Program.

Brisbane, Qld, Au

Head of strategic advisory teams responsible for all member related functions.- CX design team that manages and operationalises the group customer experience strategy championing customer based design methodologies.- Led CX research function responsible for consumer insights, customer and market research and analytics, segmentation and voice of member program.- Delivered of continuous improvement and enhanced customer experience strategies.

Brisbane, Qld, Au

Led multi-disciplinary teams responsible for strategic business optimisation, aimed at supporting Blue Care priorities in driving services that are sustainable into the future and position the organisation as leaders of the aged and community care sectors. The program to date has delivered significant business change and optimisation through improved business processes, new products and services, and strategic pricing changes to improve performance.The program’s robust design and delivery model along with a mature change management practice has ensured long term benefits to the organisation are adopted and embedded. Utilising Voice of Customer and customer-led principles in all activities, value is proved through delivery of significant benefit to the business including large growth in revenue and clients.

Brisbane, Qld, Au

Led the delivery of large-scale (circa $20M), strategic program of work. The program was responsible for the transformation of RACQ’s membership architecture for the first time since the club’s inception. This resulted in the largest organisational change in the company’s history. The program covered a multiple delivery streams including:-Systems development, testing and infrastructure - Responsible for managing the delivery of a large technical team (120 resources) covering: development and testing, infrastructure, digital, data transformation and migration.-Management of offshore teams.-Organisational change-management - led for the delivery of an internal and external change-strategy spanning 18 months. This activity covered the development and delivery of significant training to whole-of-business.-Marketing and communications - responsible for the planning, development and implementation of marketing and communication campaigns to RACQ customers and members.-Organisational risk and compliance - Program had significant impacts on regulated insurance and finance products.

Brisbane, Queensland, Au

Strategic Project and Change Delivery:Responsible for all aspects of delivery of a wide range of strategic business optimisation and technology projects.Service Design and Implementation:Led the design and delivery of Blue Care’s Hospital in the Home Service. This included delivery across the business including Clinical, Finance, Marketing and I.T. The project involved detailed engagement with both Queensland Health and external partners under tight timelines.

West Leederville, Wa, Au

Technology Leadership:Led the delivery of full-service Information Technology outsourcing to a range of customers across a variety of industries. Responsibilities included account management, solution architecture, service management and delivery, project delivery and strategy and consulting services.Project Delivery:Responsibilities included the delivery of a technology projects for BP Australia and other key clients across a range of industries. This role involved all project management activities including project planning, budgeting and forecasting, reporting, risk management, stakeholder engagement and management of project teams.