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An operations executive with over 15 years of experience managing teams and utilizing the principles of operational excellence to drive results in customer experience, employee engagement, and bottom-line company performance.
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Vice President Customer OperationsHmsa May 2024 - PresentHonolulu, Hawaii, United States -
Vice President Customer OperationsHawaiian Telcom Feb 2021 - Jan 2024Operational responsibility for all customer contact points (sales, installation, billing, service, and repair), including the Unified Contact Center, Service Activations, and Field Operations teams. -
Vice President Field OperationsHawaiian Telcom Aug 2018 - Feb 2021Hawaiian IslandsResponsible for Hawaiian Telcom’s Central Office, Dispatch and Field Operations (installation, repair and construction technicians) teams, and the company’s Network Support Services Operations Center. Also responsible for leading and guiding the Customer Experience program.
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Vice President, Customer Care & Network ReliabilityHawaiian Telcom Mar 2014 - Aug 2018Honolulu, HiVice President responsible for Hawaiian Telcom’s 24-Hour Customer Care Service Center, Service Quality, Customer Experience, 9-1-1 Operation,s and Managed Services Operations teams, as well as the Network Reliability department, which includes the Network Operations Center (NOC), IP Operations, Tier 2 Technical Support, and TV Head End Operations.
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Executive Director, Customer CareHawaiian Telcom Mar 2013 - Mar 2014Honolulu, HiExecutive Director responsible for Hawaiian Telcom’s 24-hour Customer Care Service Center, Customer Satisfaction, 9-1-1 Operations, and Managed Services Operations teams.
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Director, Customer CareHawaiian Telcom Oct 2011 - Feb 2013Honolulu, Hi
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Vp, Voice ServicesMegapath Inc. Aug 2010 - Oct 2011Vice President responsible for installation and support for all MegaPath voice products, including Hosted VoIP, PRI/CAS, SIP Trunking, and Integrated Analog Lines. -
Vp, Customer OperationsSpeakeasy May 2010 - Nov 2010Vice President responsible for installation and customer support for all Speakeasy products, including DSL, T1, Bonded T1, Ethernet over Copper, Residential VoIP, Business VoIP (Hosted, Integrated, SIP Trunking). -
Director, Service ActivationsSpeakeasy Inc. Jan 2006 - Jun 2010
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Business Support ManagerSpeakeasy Jan 2003 - Jan 2006
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Customer Service LeadAmazon.Com 1999 - 2001
Ben Morgan Skills
Frequently Asked Questions about Ben Morgan
What company does Ben Morgan work for?
Ben Morgan works for Hmsa
What is Ben Morgan's role at the current company?
Ben Morgan's current role is Vice President Customer Operations @ HMSA.
What is Ben Morgan's email address?
Ben Morgan's email address is be****@****zon.com
What is Ben Morgan's direct phone number?
Ben Morgan's direct phone number is +180877*****
What skills is Ben Morgan known for?
Ben Morgan has skills like Voip, Telecommunications, Cross Functional Team Leadership, Telephony, Managed Services, Networking, Broadband, Management, Ip, Mpls, Vendor Management, Cloud Computing.
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