Ben Morris Email & Phone Number

Atlanta Metropolitan Area

Design integration solutions for prospective and existing clients. Includes project management, integration scoping, best practice recommendations, and building trust with stakeholders.

Atlanta, Georgia, United States

Greater Atlanta Area

• Conduct quarterly performance calls focusing on practice centric metric and goals for app. 30 of my Live clients
• Provide recommendations for athenaNet product enhancements in Beta, Chart Configuration to Scheduling features
• Serve as athenahealth contact for contract, pricing, and invoice discussions
• Transition clients from onboarding to a live practice by coaching on athenaNet Best Practices and training resources
• Identify solutions for client in collaboration with operations teams and client support center Ensure integration requests adhere to plan by regularly engaging client, vendor, and internal stakeholder

Greater Atlanta Area

• Evaluated Phone Agent calls, Salesforce CRM cases for Soft Skills, Content, and adherence to department protocols for teams spanning from 10-18 agents.
• Met in person with agents to provide constructive feedback.
• Facilitated small group meetings, to provide quality assurance in identifying gaps and strengths to agent phone calls.
• Worked with team management to create monthly development plans
• In the absence of team manager, lead daily team meetings to address new call triaging protocols, trends that arose from Avaya, 5/9 Phone System, and Salesforce.

Greater Atlanta Area

• Coached CSC Phone Agents to resources such as testing environments. Salesforce Articles, Cases, as well as Department protocols
• Provided real time feedback for agents concerning the delivery of resolutions and tools they could direct to the clients
• Relayed communication for calling trends, such as system slowness and device issues
• Conducted small group and One on One Trainings on on topics in athenaClinicals, athenaCollector, and athenaCommunicator subject matter.Provided Phone support when warranted by calling queue and escalation calls

Greater Atlanta Area

• Supported client implementation activities on-site and serve as a primary client contact on athenaNet as well as a resource for other athena staff
• Evaluated client athenaNet user proficiency on-site;
• Provide on-site support during the “go live” period and post “go live” transition as necessary;
• Provided remote nerve center phone support during the “go live” period and post “go live transition as necessary;Supported ongoing, real-time client training and troubleshooting needs in the Client Support Center when.
• Properly managed phone, case, and e-mail queues in accordance to the established quality and performance standards—often this included working in one or more channels simultaneously;
• Communicated effectively with internal teams and external clients/partners to deliver product information, properly managed client’s expectations and providing timely status updates;

Atlanta, GA

• Exchanged patient information with nurse & radiology staff upon arrival to exam rooms
• Provided accommodations per patient request, relayed patient queries to clinical teams
• Monitored patient status in transport and prepare patient for Interventional Radiology procedures
• Assisted in sterile processes in creating trays for Interventional Radiology procedures
• Circulated, utilized ultrasound and provide instruments for physicians during procedures.

Charlotte, North Carolina Area

· Spoke with outside medical practices on safety of medical devices · Contacted patients about health records and utilized Centricity for payment queries · Notified clinical teams concerning order discrepancies in Allscripts EHR · Collaborated with technologists to encourage patients to follow through with MRI · Completed and troubleshooted images in.

Bachelors Of Arts, History

Activities and Societies: Alpha Omega Campus Ministry, Niner Nation Charity

Diploma, General Studies