Managed Customer Success, Support, and Accounts Receivable teams.

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Managed 25-75 renewals for Premier Service customers in Enterprise Account Funnel.Top seller among NAM and Global Renewal Management team, with +$23k over renewals YTD.Renew complex agreements cross-functionally (marketing, sales, procurement, legal) both internally and externally.Developed internal SOPs, mentor, and train team members on playbooks and processes.Serve as point person for designers, developers, and project managers on testing environments and customer-facing pricing features.

Managed 40-95 monthly renewals for NAM Consulting customers.Top cross-seller among NAM and Global Renewal Management, +$42k over renewals.#1 Renewal Manager in 2018 for payment and commitment length changes (22%+ AVG).Lead cross-functional collaboration with Legal, Sales, and Services for global agreements and customized terms.Helped develop a beta program to prevent customer poaching by competitors.Assisted in developing customer health scores and forecasting processes.

Assisted with testing, building and developing Renewals program and processes.Worked remotely with international hours to manage a Global pipeline (EMEA) of customers with various currencies. Assisted with training new team members and developing initial playbooks.

Negotiating contract terms with both International and Domestic customers.Working with different levels of CSMs and management to advance the renewal process.Maintaining cooperative working relationships with customers.Able to solve all levels of problems to provide customer satisfactionWork directly with Finance & Order Management to process contract changes on customer subscriptions

Reached out to customers to collect payment for overdue bills both domestically and internationallyActed as the liaison between sales/account managers and the customers to manage overdue accountsRan and maintained the partnership with an outside Collections Agency to assist with delinquent customers.Constantly monitoring the accounts receivable aging for accuracy and completeness to optimize days’ sales outstandingWorking with varying levels of personnel (Finance & Account Managers) within internal and customer organizations to resolve any collection issues in a timely and professional manner

Managed domestic and international customer accounts. Collect payments based from credit terms and credit history. Improved CC collection average from 76% to 87.20%Managed Sales Tax Transition

Oversaw production coordination of high-end women’s shoe brand for Fisher Sigerson Morrison & Belle by Sigerson Morrison. Worked closely with small and large customer accounts to meet customer requests. Customer accounts consisted of both domestic and international customers. oversaw over10 million dollars of product annually while coordinating shipments globally.Seasonally managed roughly 15,000 – 25,000 pairs of shoes depending on the buyers market. Created worldwide price and cost models based on the current buyers market while working closely with the sales team to provide customer satisfaction and delivery schedules. Maintained constant contact with international warehouses in both Spain and China to meet customer deadlines.

Credit and Collections Analyst for the high end women's shoe brand Fisher Sigerson Morrison and Belle by Sigerson Morrison. Oversaw all international customer accounts while maintaining working relationships with customers. Daily workload consisted of being in contact with past due accounts by both phone and email. Customer contact ranged from 25+ calls and 35+ emails a day based on customers past due balance and credit history. Worked closely with Milberg Factors Inc & CIT Group Inc to manage international/domestic credit and receivables.

• Managed job site for company that out sources services for commercial, industrial, residential, municipal, institutional and religious building projects throughout Connecticut. • Project site was a residential home in Greenwich, CT, owned by two doctors.• Provided on site supervision using listening and management skills to assess and resolve problems. • Created budgets for completion of jobs using Microsoft Excel and Word. • Attended meetings between homeowners and subcontractors regarding construction safety and scheduling.• Managed time and budgets during the project. • Assisted with management and organization with one other project manager.