Ben Murray Email and Phone Number

- Maximised efficiency by coaching and mentoring 34 personnel on focused business principles, bestpractices, company procedures and standard operating systems.- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.- Coached and mentored staff to support smooth adoption of new Hansa and Woocommerceoperating programs.- Chaired weekly meetings with senior management leadership to identify opportunities for improvement, establish milestones and tailor products to sustained growth.- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.- Held weekly meetings with Departmental Managers as to identify techniques to overcome performance obstacles.- Managed budget implementations, employee reviews, training, schedules and contract negotiations.- Review company structure to assist with strategic growth goals and future possible franchise opportunities

- Directed work of efficient administrative team, maintaining accurate sales, inventory and order documentation.- Exceeded targets by building, directing and motivating high-performing sales team.- Predicted shifts in regional and national marketplaces using current industry knowledge to stay ahead of competition.- Empowered and led driven sales team to build product awareness and exceeded revenue targets.- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.- Conferred design and production departments on customer needs and preferences to stay on top of changing demands.- Drafted comprehensive sales plans and approved budget expenditures to meet project goals.- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancingoperations.

- Brought about industry-leading SxS product sales by applying strategic and focused industry knowledge and leadership skills.- Drove sales for 34retail dealers in district, generating £5m in annual volume.- Assessed each individual dealer and regional performances, analyzing data trends to determine best methods to improve sales results.- Led targeted training programs to educate dealer staff on product benefits, USP's and servicecapabilities and opportunities. - Revitalised regional sales frameworks by focusing on building customer relationships and strategicallyplanning monthly, quarterly and yearly operations.- Worked diligently with dealers and management teams to forge lasting relationships and assist insolving unique business problems.- Coached and mentored employees to strengthen sales knowledge and abilities.

- Met with customers to discuss service needs and develop effective and practical solutions.- Monitored product quality and communicated necessary improvements to International Product Director. - Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.- Create and maintain service and warranty procedures and guidelines for International Distributors. - Maintained effective dealer service by responding to service requests quickly to increase overall sales by 62%.- Trained 95 less-skilled service workers on standards, efficiency and conflict resolution for high endcustomer service.- Met with customers to discuss service needs and offer available solutions.- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

- Prepared sales presentations for clients showing success and credibility of all Marine Power products.- Expanded product distribution by adding more than 25 new distribution points in region, including OEM Boat Builders, retail dealers and sub dealer networks.- Led targeted training programs to educate staff on product benefits and service capabilities.- Set up UK's first OEM/Engine supplier's build up portfolio to assist in moving the industry forward, more in line with the US style.- Developed innovative marketing campaigns to increase engagement with target demographic anddrive brand exposure.- Set and achieved sales targets for Southern region of £9M revenue per year.- Created effective strategies to target new markets after researching and analyzing competitor behavior.- Coached dealer sales associates in product specifications, sales incentives, USP's and selling techniques, increasing outlets and sales three fold.

- Drive technical solutions to point of testing and implementation for specialist users, mainly MOD, RNLI and Coastguard.- Design, mock up and liaise with B2B customers on design, parameters and progress up and includingtesting and final build and implementation.- Managed project documents, blueprints and specifications. - Followed up with external contractors, project owners and other stakeholders to gather informationand resolve issues.- Monitored project progress, ensuring conformance to design specifications and safety standards.- Primary product tester for RNLI and MOD contracts specializing in Special Forces marine applications.- Altered and modified mechanical designs to meet requirements and eliminate malfunctions.

- Reviewed technical documentation to complete equipment maintenance and repair.- Assist in design and functionality of specialist components on marine engines to suite specific requirements of the MOD and RNLI.- Test and quantify components in controlled conditions to ensure maximum durability and installation suitability.- Streamlined basic and in depth repair processes to minimize day-to-day downtime and increase overall productivity.- Complete controlled infield testing with consumer to to ensure durability and suitability.- Explained diagnostic findings to customers and outlined repair or service options.- Inspected equipment to diagnose operational issues.