Ben Nogly Email & Phone Number

Skokie, Illinois, United States

Installation instruction sheet technical illustrator and writer for all Visual Comfort & Co. lighting brands covering over 30,000 individual SKUs across multiple lighting categories including ceiling fans.Solely responsible for creating new and maintaining legacy products under the Architectural umbrellaincluding high-end modular recessed and new LED lighting technology.Create high-quality vector line art instructional diagrams for product installation. Manipulate 3D CAD models to create accurate fixture diagrams. Create animated 3D installation instructions for architectural products.Design supplemental instruction inserts, video content, and web content. Including shop drawings for custom lighting systems as needed by the field.Leader on the Technical Writing and Documentation team helping to set goals, assign projects, conductonboarding and continuous training.Assist the Engineering VP, and other stakeholders in creating consistent branding across categories including adapting legacy product documentation. This also includes collaboration with overseas factory teams.Effective communication with SMEs, Design teams, and Product Development to ensure instruction accuracy.Create and maintain information labels and artwork for packaging.Maintain the web database for all instructions uploaded to the main company website.Continual process improvement such as recommending and implementing Project Tracker to drastically enhance department organization and efficiency. Holding online training sessions with internal team members.Determine, implement, and communicate new interdepartmental job training documents.

Skokie, Illinois, United States

Responsible for answering technical product questions, troubleshooting product issues, and assisting with BOMs for lighting systems via phone queue and email.Implemented and maintained the first shared knowledge database for the department. Including commonreplacement parts list, simple diagnostic question checklist, and basic instructions for the Customer Service team to handle low-level issues.Leader in onboarding department's first ticketing and automation software for handling customer issues. This allowed the department to link customers, distributors, and outside sales reps more effectively with anyproduct issues. Allowing teams to easily pass issues between each other and have active historicallydocumented issues to provide better service. Effectively stopping the customer from having to wait for a TSR or go through basic troubleshooting they have already done.

Skokie, Illinois, United States

Account rep for national lighting distribution brands including Home Depot and Ferguson.Exceeded daily goal of 50+ phone calls and emails. Provided detailed product stocking, and technical knowledge.Create value-positive outcomes for customers and team members with detailed follow-ups when required.Worked queues to process order entries, shipment issues, parts replacement, and product issues.

Illustration

High School Diploma