Ben O'Callaghan Email & Phone Number

Melbourne, Victoria, Australia

Groningen, Netherlands

- Providing customer support through the three sales channels: E-commerce (FEPshop), B2B (Citoforma), and Reseller Network (Distriforma).- Researched and identified successful new leads for the Sales manager. - Effectively handled the administration of UPS claims, refunds, returns, pursued outstanding orders, and successfully resolved late payments.- Reseller management: Maintain communication with reseller accounts through online meetings, newsletters, and emails to discuss their sales and how they can increase their orders with us. - Responsible for the reseller onboarding process, determining their reseller status through introduction meetings and company research.- Performed marketing duties such as newsletters and social media platforms for two of the sales channels.- Trained and led new members of the support team.

Groningen

Started in a trainee position before I was promoted to Customer Relations Manager after 6 months. The role provided an introduction to the company with customer support, administration, and logistics duties. - Provide excellent service and support to customers' questions relating to three sales channles of the Citoforma and the two subsidiaries FEPshop and Distriforma.- Management of new clients who want to establish large orders.- Manages social media accounts of FEPshop (E.g Facebook, Instagram, Twitter).- Involvement Marketing Campaign (eg Black Friday).- When needed have performed logistics duties like the following: ‣ Oversee the delivery of customer orders for all three sales channels. ‣ Managed and processed the intake of large deliveries of stock.

County Dublin, Ireland

I completed a year-long internship with RCI Bank and Services acting as marketing support within the Sales and Marketing team. An experience where I learned many skills through the following duties I performed:- Personally dealing with the dealerships and any queries they had about our rates and services.- Aided in the creation of new brochures for the dealerships.- Reporting on the performances of the dealership (Weekly/Monthly/Yearly).- Aided in the running of certain events such as the Ploughing Championship and team meetings away from the office.

County Wexford, Ireland

- Provide excellent service.- Operated at speed to provide customers with purchased products.

United States

Coach/Camp Leader in America soccer summer camps. Ages of children ranged from of 4 – 18 in summer camps. - Took on the role of being a camp director in many of the camps, which trusted great responsibility onto my shoulders.- Responsible for managing the activities for the day, the other coaches and the children within the camp. I also organised the paperwork that was essential in running the camp. Eg. Sign-in sheets, emergency, and late payments forms. - Skills gained: Organisational skills for the dealing of paperwork, Creativity to provide the children with fun games and Management from the responsibility of directing the camps.

Master'S Degree, International Business And Management, 2.1

Bachelor'S Degree, Business/Commerce, General, 2.1