Ben Opperman Email & Phone Number

Dublin, Oh, Us

Columbus, Ohio, Us

Us

Lead team of End User Computing Engineers responsible for Planning, Build, and Operations of over 40,000 Endpoint devices (Windows, Mac, VDI)Plan, Design, and implemented workplace solutions for all Nationwide associates/contractorsResponsible for full product management of Endpoint products (Desktops, Laptops, VDI, Software) - forecasts, finances, metrics, efficiencies, lifecycle, and voice of the customerTransformed team's work using Lean and Agile practices, while maintaining an engaged workforceAchieved over $10M in savings across enterprise on desktop/laptop hardware acquisition costs Created team of Software Asset Management specialists responsible for budget over $16M in enterprise software licensing.Identified and delivered over $8M in savings on enterprise software through consolidation and licensing negotiations Outstanding IT contribution awards for innovative engineering to speed delivery of Virtual Desktops for Business Partners DevelopersIT Delivery Executive, significant planning, and engineering on enterprise-wide projects (Office 365, Windows 10, VDI, Endpoint Security, Secure Configuration, and various Endpoint integration efforts)Project Management on End User Solutions projects; provided technical guidance on each projectFinance Manager for several IT products/servicesTechnology planning for End User Solutions Group over $18M in assetsLean and Agile practitioner/coach for infrastructure teamTier 3 support, Incident and Problem Management, Change Management

Us

End User Solutions EngineerPlanning, Design, and implementation of VDI infrastructure for NationwideDelivered over 5000 VDI users for associates and contractors using VMware and Citrix Xendesktop solutionsResponsible for Windows 7 migration for VDIWorked closely with various infrastructure teams to develop processes across VDI product (network, server, storage, security)Developed business partner extranet using Virtual Desktops - architecture, operations, security controls, supportServer EngineerInstalled, administered, configured and supported 300+ Windows 2003/2000 servers in highly regulated enterprise web hosting environment. Responsible for a variety of web-related support and administration functions within the Web Infrastructure Services team. Supported ~20 VMware ESX servers running over 100 virtual servers.• Migrated 200+ servers and software running Windows 2000 and IIS 5.0 to Windows 2003 and IIS 6.0.• Consolidated 100 Physical servers to VMWare ESX Server virtual servers.• Scripted middleware application's installation using VBScript and Batch files.• Managed Active Directory domain in Web Hosting environment• Built, configured, and supported Web Servers, Application Servers, Database Servers, and other supporting infrastructure• Worked closely with Application teams in supporting application defects and server errors; also with the Network Team in provisioning Network resources and/or firewall rules.

Columbus, Ohio, Us

Installed, administered, configured and supported 300+ Windows 2003/2000 servers in highly regulated enterprise web hosting environment. Responsible for a variety of web-related support and administration functions within the Web Infrastructure Services team. Supported ~20 VMware ESX servers running over 100 virtual servers.• Migrated 200+ servers and software running Windows 2000 and IIS 5.0 to Windows 2003 and IIS 6.0.• Consolidated 100 Physical servers to VMWare ESX Server virtual servers.• Automated server build process using Altiris Rapid Deployment Pack.• Scripted middleware application's installation using VBScript and Batch files.• Managed Active Directory domain in Web Hosting environment• Built, configured, and supported Web Servers, Application Servers, Database Servers, and other supporting infrastructure

Winston-Salem, Nc, Us

Managed team of 6 Network Administrators/Engineers. Administered, installed configured and supported 100+ Windows 2003/2000 servers and more than 600 Windows 2000/XP desktops and WYSE Terminals. Managed the acquisition, installation, and maintenance of the organization's LAN/WAN, servers, and all network systems. Directed IT Operations Disaster Recovery procedures and testing. Established and implemented policies and procedures for Servers and LAN/WAN usage and security throughout the organization.

Winston-Salem, Nc, Us

Performed Active Directory implementation to all sites in the organization. Expanded server and network infrastructure to support 60+ servers and 700+ users. Designed and implemented Avaya VOIP system for use in all remote call centers. Deployed a wireless wan network to remote call center and upgraded the WAN to ATM to increase performance. Implemented Citrix to run all call center and operations applications.• Designed, installed, and maintained Disaster Recovery Data • Migrated from Exchange 5.5 to Exchange 2003 and eliminated multiple domains.• Designed and implemented WAN solution for VOIP using MPLS and ATM for remote call centers. Established Citrix Presentation Server as delivery method for all applications to remote offices. This solution allowed for no IT staff at these remote sites.• Designed, implemented, and maintained SAN/NAS storage solution using Network Appliance (NetApp).