Ben Pacewicz Email & Phone Number

Plano, Texas, United States

As Regional Field Operations Manager, I am responsible for improving and executing and the marketing, sales and merchandising strategies for the southwest region. Included is hiring and training the management team, analyzing performance and planning and managing all logistics. ▪ Drive rapid revenue growth and reduced cost per delivery by 50% by overseeing all aspects of an efficient and profitable launch of southwest region inclusive of recruiting, talent development, safety and new construction.▪ Achieve #1 ranking nationally in critical KPI’s: CSAT, Safe Driver, Safety and Inventory Variance.▪ Earned a 98% CSAT score with a <.5% retention rate by ensuring an exceptional customer experience on every interaction with Peloton employees and 3PL providers by implementing customer focused policies.▪ Develop and execute communication plan to support strategic initiatives and establish regular contact with staff. Hold weekly 1 on 1 coaching sessions to share updates, address critical situations and obtain feedback▪ Build and nurture strong 3PL relationships to ensure satisfaction and world class service. Collaborate cross-functionally to expand providers to all regional locations, improving delivery and order fulfillment.▪ Oversee labor distribution and refine requirements for each leadership position as needed.▪ Design and deliver training programs for onboarding, new hires and field team members.• Achieve top KPI rankings; consistently exceed expectations.• Control costs and analyze inventory for all sites on a monthly and quarterly basis; execute analysis, forecasting, and demand planning region-wide.• Earned 4.89% CSAT in 2021 with a <.5% retention rate YTD.• Oversee labor distribution and refine requirements for each position.

Greater New York City Area

As Field Operations Manager, I rolled out the first distribution center for accessories in the network. I served on the Talent Committee and shared insight that led to streamlined communication processes, effective business strategies. ▪ Saved $1M annually by integrating lean inventory practices in the distribution center.▪ Improved efficiency, order fulfillment and profitability by instituting a new, high-performing warehouse management system.▪ Exceeded customer satisfaction goal by 5% and enhanced the customer experience through attaining a 100% order fulfillment rate.▪ Managed 100+ direct reports. Engaged in strategic recruiting and comprehensive training of staff.▪ Directed the opening of largest super field operations site in the company. Oversaw warehousing, infrastructure, equipment procurement, workforce management, staffing, finance, reporting, budget analysis and performance analysis. • Integrated lean inventory practices, reducing company costs by $1M.• Equipped the first IBAS production site to excel through strategic recruiting and in-depth training; managed a team of over 100.• Delivered a top-performing new warehouse management system.• Shared elite knowledge as an active member of the Talent Committee.• Built success-driven management teams to support optimal growth.• Maximized retention by providing an exceptional member experience with 100% fulfillment rates YTD and 5% above the desired satisfaction score.

Brick, New Jersey

When I became Manager of the store, it was ranked last in performance. Within 6-months, my team and I achieved a complete turnaround and a +1.5% comp. This was accomplished through transforming the workplace culture, employee morale and focusing on performance.Facilitated turnaround of the lowest performing location. Within 6-months, led the store from last place ranking to a +1.5% comp and revenue of $60M.Managed a team of 300 employees across 20 departments. Increased team engagement by 94% by fostering a workplace environment of continuous learning and development and providing ongoing training opportunities for career growth.Saved $300K yearly by reducing labor and increasing efficiency through systemizing processes.Conducted weekly 1 on 1 conferences with all direct reports. Organized weekly leadership team meetings for supervisory staff.