Ben Pacewicz Email & Phone Number

Plano, Texas, United States

• As Regional Field Operations Manager, I am responsible for improving and executing and the marketing, sales and merchandising strategies for the southwest region. Included is hiring and training the management team.
• Drive rapid revenue growth and reduced cost per delivery by 50% by overseeing all aspects of an efficient and profitable launch of southwest region inclusive of recruiting, talent development, safety and new.
• Achieve #1 ranking nationally in critical KPI’s: CSAT, Safe Driver, Safety and Inventory Variance.
• Earned a 98% CSAT score with a <.5% retention rate by ensuring an exceptional customer experience on every interaction with Peloton employees and 3PL providers by implementing customer focused policies.
• Develop and execute communication plan to support strategic initiatives and establish regular contact with staff. Hold weekly 1 on 1 coaching sessions to share updates, address critical situations and obtain feedback
• Build and nurture strong 3PL relationships to ensure satisfaction and world class service. Collaborate cross-functionally to expand providers to all regional locations, improving delivery and order fulfillment.

Greater New York City Area

• As Field Operations Manager, I rolled out the first distribution center for accessories in the network. I served on the Talent Committee and shared insight that led to streamlined communication processes, effective.
• Saved $1M annually by integrating lean inventory practices in the distribution center.
• Improved efficiency, order fulfillment and profitability by instituting a new, high-performing warehouse management system.
• Exceeded customer satisfaction goal by 5% and enhanced the customer experience through attaining a 100% order fulfillment rate.
• Managed 100+ direct reports. Engaged in strategic recruiting and comprehensive training of staff.
• Directed the opening of largest super field operations site in the company. Oversaw warehousing, infrastructure, equipment procurement, workforce management, staffing, finance, reporting, budget analysis and.

Brick, New Jersey

When I became Manager of the store, it was ranked last in performance. Within 6-months, my team and I achieved a complete turnaround and a +1.5% comp. This was accomplished through transforming the workplace culture, employee morale and focusing on performance.Facilitated turnaround of the lowest performing location. Within 6-months, led the store from.