- Developed and managed Google Ads campaigns to enhance visibility and engagement for Justice ClearingHouse’s paid courses, webinars, and YouTube channel.- Conducted keyword research and created targeted ad copy, boosting click-through rates (CTR) by 18%.- Analyzed campaign performance, optimizing ad spend, and reducing cost per conversion by 15%.- Increased visibility for paid courses and YouTube content.

At Chili’s, I managed high-pressure situations efficiently, handling groups of over 50 guests at a time. This experience sharpened my adaptability and exceptional customer service skills. I've effectively utilized persuasive sales techniques to convey menu information and upsell special promotions, achieving an average upselling rate of $7 per guest.Key Achievements:Maintained composure while managing large groups, demonstrating adaptability and exceptional customer service… Show more At Chili’s, I managed high-pressure situations efficiently, handling groups of over 50 guests at a time. This experience sharpened my adaptability and exceptional customer service skills. I've effectively utilized persuasive sales techniques to convey menu information and upsell special promotions, achieving an average upselling rate of $7 per guest.Key Achievements:Maintained composure while managing large groups, demonstrating adaptability and exceptional customer service skills.Achieved an average upselling rate of $7 per guest through effective communication and salesmanship.Proactively resolved guest concerns, maintaining a customer satisfaction score of over 90%.Collaborated with the team to streamline services, reducing problem cases to under 4%.These experiences have enhanced my abilities in customer relationship management, effective communication, problem-solving, and collaboration. Show less

- Website updates and issue resolution.- Manages and creates content for 3 Instagram and 4 Facebook accounts.- Tracks web engagements and provides weekly consumer data insights.- Coordinates with cross-functional teams to streamline event logistics, improving operational efficiency.- Presents creative marketing campaign proposals, receiving positive commendation from leadership.- Initiates targeted campaigns and interactive content, increasing social media reach by… Show more - Website updates and issue resolution.- Manages and creates content for 3 Instagram and 4 Facebook accounts.- Tracks web engagements and provides weekly consumer data insights.- Coordinates with cross-functional teams to streamline event logistics, improving operational efficiency.- Presents creative marketing campaign proposals, receiving positive commendation from leadership.- Initiates targeted campaigns and interactive content, increasing social media reach by 340%.- Implements Google Analytics and ticket tracking software to understand target customers.- Assists in creating social media content, increasing followers and engagement.- Collaborates in planning major sports events, enhancing brand visibility.- Supports website management, ensuring content accuracy and relevancy.- Conducts market research to inform strategic decisions. Show less

- Assisted in creating social media content, increasing followers and engagement.- Collaborated in the planning of major sports events, enhancing brand visibility.- Supported website management, verifying content accuracy and relevancy.- Conducted market research to inform strategic decisions.

In my role as Trainer/Head Pizza Chef at Dion’s Pizza, I significantly contributed to team development and operational excellence:Conducted comprehensive training programs for new employees, fostering a strong team culture and ensuring consistent service quality.Provided individual coaching sessions, leading to improved staff performance and a collaborative work environment.Supervised a team of 7 employees, implementing streamlined processes that reduced errors and enhanced… Show more In my role as Trainer/Head Pizza Chef at Dion’s Pizza, I significantly contributed to team development and operational excellence:Conducted comprehensive training programs for new employees, fostering a strong team culture and ensuring consistent service quality.Provided individual coaching sessions, leading to improved staff performance and a collaborative work environment.Supervised a team of 7 employees, implementing streamlined processes that reduced errors and enhanced overall workflow efficiency.Key Achievements:Implemented effective training initiatives, enhancing team collaboration and service standards.Facilitated coaching sessions resulting in improved staff skills and a positive work atmosphere.Optimized operational processes, leading to reduced errors and increased overall team efficiency. Show less

As a member of the night crew at Dion’s Pizza, I honed essential skills vital in any dynamic work environment. I ensured strict adherence to health regulations, upholding impeccable standards of cleanliness and safety. My attention to detail and commitment to creating a positive customer experience were paramount in my role. By proactively addressing customer needs and maintaining a clean, welcoming atmosphere, I contributed significantly to customer satisfaction.This experience… Show more As a member of the night crew at Dion’s Pizza, I honed essential skills vital in any dynamic work environment. I ensured strict adherence to health regulations, upholding impeccable standards of cleanliness and safety. My attention to detail and commitment to creating a positive customer experience were paramount in my role. By proactively addressing customer needs and maintaining a clean, welcoming atmosphere, I contributed significantly to customer satisfaction.This experience equipped me with valuable communication skills, attention to quality, and a customer-centric mindset—qualities crucial in building strong brand relationships. I am eager to leverage these skills in a marketing role where creating positive customer interactions and ensuring brand integrity are paramount. Show less