Benjamin Parish Email & Phone Number

Henderson, Nv, Us

Allentown, Pennsylvania, Us

● Manage and improve the IT Service Management (ITSM) module in ServiceNow to boost the efficiency and effectiveness of IT processes.● Implement Software Asset Management Pro to efficiently handle and optimize software assets, ensuring compliance with licensing agreements and cost reduction.● Design and implement a Configuration Management Database (CMDB), improving data accuracy and establishing a foundation for enhanced IT asset management.● Collaborate with stakeholders to understand requirements, create tailored solutions, and implement improvements that align with specific business needs within the ServiceNow platform.● Lead the development of the service catalog, ensuring it is user-friendly and offers comprehensive options to enhance the end-user experience and improve service request efficiency

Las Vegas, Nevada, Us

• Managed a team of 9, overseeing UI/UX designers, Analytics Developers, front and backend developers, and testers to design, develop, and launch a suite of applications for player and casino management analytics.• Collaborated with various teams to gather and document detailed requirements, aligning business goals with development efforts.• Oversaw the development and maintenance of mobile applications on iOS and Android platforms, focusing on improving user experience and accessibility.• Utilized AWS cloud services for scalable and reliable deployment of a multi-tenant application suite.• Developed and maintained product roadmaps, aligning short-term goals with long-term vision while adapting to market changes and customer feedback.• Worked closely with stakeholders to define detailed requirements, ensuring alignment between business objectives and development efforts, resulting in improved project success• Directed the creation of user stories to align business goals with development, promoting efficient project execution and reducing development cycle time.• Collaborated with UI/UX designers to create product wireframes that optimize user workflows and improve usability.• Led sprint ceremonies within the SAFe framework, ensuring Agile practices were followed across planning, stand-ups, reviews, retrospectives, and other Agile activities.

Las Vegas, Nevada, Us

- Designed and executed the deployment of the ServiceNow application suite, orchestrating the seamless integration of the IT Service Management and IT Operations Management modules. This initiative was pivotal in optimizing IT Operations procedures for enhanced efficiency and effectiveness.- Conducted in-depth requirement gathering sessions across multiple departments, resulting in the development of automated processes that drastically improved time to fulfillment by more than 80%.- Led the successful deployment of the Discovery and Service Mapping modules within the ServiceNow platform, enhancing the organization's IT infrastructure visibility, and automating the mapping of critical services and assets. This initiative improved IT asset management and incident response, leading to greater operational efficiency and a reduction in downtime.- Designed and executed a comprehensive catalog system within the Now Platform, resulting in a 50% reduction in time of end user request fulfillment, thereby enhancing user satisfaction.- Successfully integrated ServiceNow with third-party applications using REST APIs and PowerShell, automating data exchange, and enhancing system functionality. This integration resulted in improved data flow, reduced manual effort, and increased efficiency in information sharing across platforms.- Orchestrated the implementation of AppDynamics across the enterprise infrastructure, customizing configurations to match specific application landscapes. Worked extensively with cross-functional teams, including development and operations, to ensure seamless integration and alignment with diverse performance monitoring needs.

San Jose, California, Us

- Orchestrated and facilitated requirement gathering sessions, collaborating with clients and project managers, resulting in the capture and documentation of precise project needs.Implemented CA Service Management application suite according to project plan specifications, achieving a near 100% successful implementation rate and ensuring seamless integration for clients.- Collaborated with clients to identify tailored requirements and devised automated processes that streamlined operations, boosting time to fulfillment by 30%.- Led customer training sessions and knowledge transfer initiatives aligned with ITIL best practices, ensuring that clients were equipped to effectively use the CA Service Management application suite, contributing to a smoother post-implementation phase, enhancing client satisfaction and system adoption.

Las Vegas, Nevada, Us

Las Vegas, Nv, Us

Miami, Fl, Us