Ben Parsons Email and Phone Number

Leading the design and implementation of legal innovation, automation and transformation across internal processes and external products.Defining the vision & technical roadmap for Casualty / Insurance whilst understand the current digital landscape and ways of working in order to design, build, implement digital ways of working.Aligning the digital strategy with the centralised IT function and architecture. Working in partnership with the Legal Delivery and other technical teams to highlight and recommend new technologies that align to meet strategic business objectives and the global technology roadmap.Digital Product Development to drive internal efficiency whilst building a suite of products for our clients and their customers generating a new revenue stream for the firm. Leveraging of progressive technology such as OCR, RPA and machine learning AI / Open AI to design and build digital solutions which support the desire to adopt a digital end-to-end client service delivery methodology at minimal cost.Re-engineering of no standardised manual processes to fully utilise technology to extract relevant data from multiple documents prior to then integration with RPA to automate previous manual, nonvalue adding processes - this is both challenging and rewarding!

Responsible for setting up the Global Enterprise Systems team at Freshfields that is responsible for the lifecycle management and development of all applications within the magic circle legal firm in partnership with end users and suppliers.Initially responsible for the removal of legacy systems and infrastructure to build a foundation that can be developed in order to meet business needs. The teams are responsible for 3E, Intapp, iManage, SAP, Workday, Salesforce, data management, integrations and a variety of other applications.I am responsible for building and delivering the technical roadmap for existing systems and the support required from internal teams and external suppliers in order to deliver this.I have built a team that focused on end user service and delivering business requirements using an agile methodology whilst understanding ITIL best practices. The focus is on delivering user performance through proactive tooling to highlight and resolve issues prior to a user being impacted.Automation of processes within GT&I has been a focus to ensure manual tasks are removed where possible. The team now also work with end users globally to understand ways of working and introduce suitable technology options to improve ways of working.

Live broadcast and post production business partner for broadcast engineering, digital platforms and 3rd party suppliers covering BBC Scotland, BBC Wales, BBC Northern Ireland & BBC North (Media City).Leading the programme for broadcast engineering requirements ahead of the 2018 sporting events including the Winter Olympics, FIFA World Cup and Commonwealth Games.Responsible for a portfolio of output divisions being the main point of contact up to Board level stakeholders between technology and production teams. Building relationships at all levels in the business and using these relationships to influence and develop future service delivery to support BBC output, reduce cost and provide a digital first solution.Responsible for broadcast business cases including defining, changing and adapting technology to deliver production requirements. Responsible for monitoring and course correcting the delivery of operational and technical services into the output divisions across Television and Radio on a local, national and internal level.Responsible for implementing and successfully delivering change through the engagement and support from individual business areas key stakeholders.Provides input to Service Improvement Programmes and coordinates actions across multiple teams in Engineering Operations. Responsible for regular reviews of the service provided and implemented ensuring the outcomes are fed back to the exec and senior management to constantly improve service delivery.Implemented Continual Service Improvement tracking to highlight value adding and value leakage to technology teams and production departments.Responsible for the implementation of the Broadcast Continuity Network in BBC North and the support arrangements across multiple teams and suppliers. This network is now the leading network used for live Red Button, mobile and website sporting events across the BBC.

Responsible for ensuring the delivery of technical projects into BBC North by working with project teams and support teams.Responsible for a portfolio of output divisions, Business Partner is the main point of contact up to Board level stakeholders Responsible for intervening and escalating risks, issues or incidents when appropriate. Ensuring that Engineering Operations, and its key suppliers, resolve issues in line with business need and stakeholders are kept informed throughout.Builds relationships at all levels in the business and uses these relationships to influence and develop future service and project delivery to support BBC outputResponsible for monitoring and course correcting the delivery of technical services into the output divisionsActs as the point of escalation for service and project issuesResponsible for regular reviews of service levels and for ensuring the outcomes are fed back to Eng Ops Managers to constantly improve service delivery Responsible for intervening to coordinate escalated incidents when appropriate, ensuring that Eng Ops, and its key suppliers, resolve issues in line with business need and that stakeholders are kept informed throughoutEnsures that SLAs/OLAs are clearly defined and agreed between output divisions and Eng Ops, are fit for purpose and understood by allEnsures changes are made to SLAs/OLAs where requiredProvides input to Service Improvement Programmes that coordinate actions across teams in Eng Ops. May also become responsible for ownership of a Service Improvement Plan, dependent on the nature of a required area of improvementBuilding a service catalogue for Engineering Operations NorthITIL & BRM Qualified

Implementing the Digital Eagles initiative across Barclays in the UK, Europe & Africa within 14 months.Leading a team of project managers responsible for delivering global projects Over 11,000 qualified and engaged Digital Eagles globally (6000 in the UK).Implementing colleague and customer initiatives including Tea & Teach and Help@Hand.Working with businesses to improve their online footprint through SEO, social media marketing & adverting and video production.Solely responsible for ensuring MyZone was signed off and compliant with banking standards.Implementation of the HRZone content, MySite and continuous improvement to the KnowledgeZone has seen usage of the app increase to over 10,000 staff logging in per day and a cost saving in over £100k in paper and postage.Set up and managing of a variety of social media accounts for the Digital Eagles and their interaction with the general public.Lead on moving MyZone from the Apperian Store to iBarclays within a 2 week timescale resulting in cost savings of over £40k per year.Implementing digital KYC marker reports resulting in a cost saving of £65K per annum.Managing feedback from 6000 staff members in the frontline regarding their iPads and iPad deployment to improve the end to end process.

Responsible for setting up and then operationally running the Barclays Digital Eagles globally which included implementing strategic and tactical digital projects utilising the Eagles and project teams.Part of Barclays ‘Strategic Transformation’ team responsible for ensuring colleagues can fully utilise the new and existing technology available.Focus on colleagues becoming ‘the most tech savvy workforce’ through the use of partnerships, accreditations and a customer & colleague self-help support model. Focus on customer digital adoption to reduce complaints, promote transactional migration whilst reducing the ‘digital divide’ in association with numerous 3rd party partners including Free:Formers & Google.Responsible for the delivery of MyZone (a colleague app for accessing bank systems) on staff members personal mobile phones. This included being responsible for mobile app development for content management, compliance and sign off in line with Barclays security requirements. Improving frontline adoption and utilization of MyZone through content and feature improvements with development teams in the USA, India and Singapore.Liaising with suppliers to ensure the delivery of multiple technology projects were achieved within timelines and budget whilst continuing to challenging Barclays internal processes to become more agile.Liaising with frontline staff to drive digital adoption through continuous feedback resulting in the implementation of new tools being developed through a 50/30/20 project focused on staff members self-help with technology issues (50% self -help, 30% web chat & 20% telephony support).Solely responsible driving for ‘Pitch In’ across Barclays Retail branches to improve colleague processes and procedures resulting in £800k savings in 2013 and £1.1m in 2014.Lean SIX Sigma Green Belt Qualified

Working in a variety of roles across Barclays including setting up the Business Banking Contact Centre for 38,000 customers migrated from corporate bank, managing telephony business lending and compliance teams.