Ben Pearson Email & Phone Number

Selected by the Executive Customer Director to lead the creation of the first Voice of Customer programme for John Lewis, Waitrose and associated business operations including Financial Services.Led from start-up various projects, products, and other strategic initiatives at organisation level in service of driving change for End-to-end customer and employee strategy. Led cross-functional teams to deliver apps & platforms including an award-winning externally accredited ideation scheme which drove+£1m of value per annum.

Oxford Street

I lead a multi-million-pound operation and a team of 1000+ employees across five Operation Groups to deliver first-class commercial performance at the Flagship Branch of John Lewis including critical growth areas such as International Development and Smart Home. Wider aspects of the Brand role include being the lead for Oxford Street on the New West End Management Group and a diverse Marketing, large scale eventing and Brand Experience agenda plus accountability for the full P&L and Labour Model development

John Lewis York

Accountable for leading a multi-million pound operation and a team of 300 Partners and Consultants in the first purpose built Flexible Format John Lewis Department Store. Alongside this I was 1 of 12 Senior Partnership leaders selected for the inaugural Chairman’s Task Force to challenge and evolve thinking on Pay, Performance, Progression and Productivity working with external companies and interacting at board level.

Unit 8A, St Pancras International, London N1C 4Ql

Asked by Retail Director to lead, develop and stabilise the first and ‘ambiguous’ travel hub format, leading unit effectively through peak, resolving complex operating model & multi-channel challenges.

Unit 4 Portfield Way Chichester West Sussex Po19 7Yh

Cressex Centre, Holmers Farm Way, High Wycombe, Buckinghamshire Hp1

Led the implementation & continuous improvement of the new Operating Model for John Lewis Full Department stores.

Head Office, 171 Victoria Street, London, Sw1E 5Nn

Working directly for Retail Director. Managed, coordinated & supported delivery of Retail Leadership team programme of activity including chairing weekly Retails Operations Group. (4 Retail Directors). Led Directorate on all deliverables concerning Business Planning, Central Costs, Board Governance. Delivered complex Project Development & Management on behalf of Retail Leadership Team.

Head Office, 171 Victoria Street, London, Sw1E 5Nn

Working directly for first John Lewis Strategy Director, supporting on all aspects of Divisional strategy development, including working with varied internal stakeholders and external Bain consultants. Delivered complex and varied remit, demonstrating substantial personal initiative and resilience.

John Lewis Poole

Nationwide

Bachelor’S Degree, Ancient History, 2:1 (Hons)

High School