Ben Phillips Email & Phone Number

Lewes, England, United Kingdom

• As a member of the strategic and collaborative Major Projects and Growth Team, I support the delivery of vital transport, infrastructure, and economic growth improvements across East Sussex. Our team is made up of.
• Key conduit between the county council, project teams and funding sources
• Providing regular project monitoring and evaluation reports
• Coordinating governance arrangements and supporting in budget management
• Analytics and sector research to shape project direction and develop stakeholder engagement strategies

Wadhurst, England, United Kingdom

• Nikwax manufactures high quality cleaning and waterproofing products that prolongs the life and enhances the performance of clothing, footwear & equipment. Páramo is a leading British outdoor clothing company producing.
• Managing consumer and product feedback schemes across both Nikwax and Páramo brands
• Creating surveys and carrying out data analysis to feed results into the product development program, and to learn more about customer behaviour, priorities and experiences
• Working with SLT to initiate a new feedback section and community ‘hub’ on each brands’ website to increase customer interaction, generate greater inclusion and share key brand information
• Establishing a strategy/development plan to increase database numbers, web visits and promote sustainability values, credentials and goals
• Improve communication channels and how we talk/listen to customers – the main link between marketing and product departments and our consumers

East Sussex, England, United Kingdom

• The census is run by the ONS takes place every 10 years in England and Wales. Job activities included:
• Engaging with local communities to promote the 2021 census – Identifying target groups and community leaders and developing cross function relationships with local government and organisations.
• Building a plan for effective engagement – Generating an approach strategy, media/social media planning and liaising with ONS HQ departments to bring the census to the area to maximise awareness and completion rates.

London, United Kingdom

• Kathmandu is the largest outdoor apparel and equipment retailer in the Southern Hemisphere with 170 stores across NZ and Australia. The majority of products sold are own brand, designed and marketed in house. Kathmandu.
• Manage key account relationships across the UK/Eu for Kathmandu. The conduit for our NZ and Au head office teams and clients including Blacks, Go Outdoors, Wiggle + independents in the UK and European outdoor.
• Identify new business opportunities and markets, selling a largely unknown southern hemisphere market-leading brand and products (apparel and equipment) to the uninitiated - Achieved wholesale customer growth of 100%.
• Regular performance reporting, collating and analysing competitor product intel for the team in NZ/Au.
• Prepare season ranges and collate samples, present at buying meeting, negotiate seasonal buys and work with Au/NZ team to exhibit at ISPO – Munich, OutDoor – Friedrichshafen and OTS – Manchester.
• Plan, produce and undertake product training at key account stores and road shows, with a focus on the brand values of Kathmandu, such as leading in sustainability.

South East England

• Founded in 1961, the British Heart Foundation is one of the largest charities in the UK whose key focus is to raise funds for cardiovascular research. The core part of my role incorporated:
• Trouble shooter and regional representative working with store teams and area management across SE England to improve business performance and processes.
• Planning and implementation of store re-fits - Determining layouts, ensuring H and S standards are exceeded and liaising with numerous departments to meet operational deadlines.
• Undertake regular audits (of various areas of the retail business) to highlight areas of opportunity and ensure correct processes are followed.

London, UK

• Resourcefulness, boundless energy and a passion for the brand were key to my role as the UK Regional Manager:
• UK based ‘face’ of the northern hemisphere business - Responsible for 50 heads, 6 stores and turnover of up to £3.1M for Australasia’s biggest outdoor retail brand.
• Managing domestic retail operations in line with broader company values, targets and initiatives. Fulfilling compliance requirements such as store audits, H&S training and CS standards.
• Daily communication with AUS/NZ head office departments, and weekly/monthly performance reporting to the Australasia-based senior executive team and board.
• Opening of new stores and conduit for re-fit program at 4 locations to align UK with ANZ business.
• UK business contact for national Marketing campaigns - Liaising between agencies and ANZ team.

Queenstown, New Zealand

• Based in New Zealand’s adventure capital I ran one of the busiest stores in this skiing/alpine paradise:
• Headhunted to return to Kathmandu as Store Manager and open a new concept store.
• Managed a high achieving team of 12 and annual turnover of NZ$3.3m (approx. £1.6m).
• Led the Queenstown Kathmandu store to New Zealand Store of the Year in 2010, and achieved the Kathmandu NZ Manager of the Year award in 2009.

Queenstown, New Zealand

Wild South is a New Zealand based fashion and outdoor apparel brand with a network of stores throughout the country's South Island. I led a team of skilled sales staff who, until my arrival, were keen to perform but needed to develop their commercial and merchandising skills. I implemented a number of reports to monitor daily and weekly progress, which in.

Queenstown, New Zealand

Having helped turn what was originally a temporary site into a permanent location, and then one of the network's key stores, was a real learning experience. Ensuring a team of up to 14 staff was in place for seasonal promotions meant organising a thorough recruitment process, followed by extensive training. Working with the manager to maximise sales, and.

London, United Kingdom

As the face of one of LVMH's leading brands, my role was all about delivering a luxury shopping experience at the TAG Heuer Watches Flagship Store in London's Mayfair. I was responsible for motivating and organising the daily activities our sales team, plus our on-site watch technician, and completed regular reporting for the business's Swiss head office..

Bristol, United Kingdom

Employed as the welcoming face on the service desk of a busy city centre Jeep/Chrysler and Porsche dealership dealing with customers bringing their cars in for repair and service. Quick thinking, flexibility and ensuring client experience was as straight forward as possible were key to this role. We needed to ensure the workshop and technicians were always.

Cheltenham, UK

Having proven my sales abilities, I was promoted to a supervisory role in a busy town centre store. Daily responsibilities included visual merchandising, dealing with returns and exchanges, managing customer orders, stock room organisation and leading till operatives.