Engaged to advise an Australian media organisation with an IT transformation program in distress. Designed and led cross-organisation working groups to (1) re-assess the program intent and required outcomes, (2) assess the progress made in delivering against these, (3) identify the reasons for ongoing delays, and (4) evaluate alternative strategies and executional plans to re-direct resource and focus to deliver the program. Supported a radical re-think of the strategy, gained alignment to terminate existing supplier and build expertise in-house with a solution based on AWS Cloud. Supported the client to stand-up in-house capabilities, release two suppliers, rescue a major strategic component from the programProvided strategic guidance and execution support in delivery of a major state government tax reform in Australia. Led implementation across 140 local government agencies, and 10 software platforms. Led teams to deliver code changes, install upgrades, and complete testing ahead of publicly communicated launch dates.Supported a leading teleco JV to identify and deliver annualised operating cost savings of 20%, and a 50% reduction in installation of new cell sites. Worked in partnership with the COOs of each telco, building a cross-organisation framework and working groups to identify, agree, and action opportunities. Key initiatives executed included (1) network cost optimisation, (2) pooling of resources securing permissions for new sites, and (3) integration of H&S initiatives.Closed down a sub brand for a global Telco to deliver $20M annualised savings in brand licensing fees, migrating 1.2M customers to the parent brand. The program involved closure of retail, digital, customer support, billing, brand, terminating supplier agreements, and downsizing of the workforce while maintaining service, and retaining customers via a smooth transition to the parent brand. Program was delivered 40% ahead of schedule and achieved a customer retention rate of 87%.

Delivered multiple technology transformation initiatives across different brands of the Westpac Group, including:• Introduction of an outsourced cloud services platform and service management for the Group leading across functional team and multiple external partners (including IBM, Amazon & EMC), delivering significant cost savings (estimated at ~$50m annually) alongside improved deployment speed and flexibility. Led organisational changes required to allow the new service management framework to operate effectively using the existing resources.• Upgrade of Westpac Institutional Bank’s technology hosting services, generating $12M in annualizedoperating efficiencies by aligning the group strategy. The upgrade involved application and businesschange to daily operational functions without any outage or service interruption.• Led the technology integration of an acquired insurance business delivering savings of $29M fromdecommissioning the duplicate technology with zero customer impact.• Consolidation of multiple solutions to realise savings from modernisation and removal of legacy equipment and technology; vacating premises on schedule while ensuring service availability

Consolidated the technology component of multiple brands into a single name, allowingthe bank to align all its units under one brand.

Led the technology delivery of a new insurance product in the US.

Led cost optimization program across the bank’s technology programs providing £200m of GL savings over two years.

Outsourcing the IT function of a domestic insurance company to Global Crossing generating £10M savings and providing scalability to align to the business’ future strategy.

• Delivered a business improvement program across the IT infrastructure portfolio. Built successful case for £30m Capex investment program, led the implementation program across internal and external vendors resulting in significant improvements in stability, with a 36% reduction in the business-impacting outages.• Led the technology stream of a program to launch a new oil trading business unit in six months• Led a product management initiative to identify outsourcing opportunities across the technology function, delivering annualised cost efficiencies £20m.

Managed server operations team accountable for 24x7 operation of ~4,000 critical servers