Ben Pope Email & Phone Number

North Little Rock, Arkansas, United States

• Document complex SaaS CRM, scheduling, and billing systems, translating technical intricacies into user-friendly content
• Customize Sage Intact ERP using APIs and JavaScript, demonstrating practical integration skills
• Lead implementation of integrated payroll platform across multiple SaaS systems, showcasing ability to manage complex technological changes
• Transition documentation to Markdown format, enabling single-sourcing and improving documentation efficiency
• Conduct data analysis and business process optimization, applying technical writing skills to broader business improvements

Little Rock, Arkansas, United States

• Managed the complex challenges of a community garden that include financial constraints, limited labor, community relations, funder relations, unexpected natural and social challenges, and unpredictable weather
• Lead, trained, and inspired a team of employees and volunteers
• Distributed over 20,000 pounds of produce to a local food pantry, feeding thousands of people and meeting our funder's goals
• Applied for and received thousands of dollars in grant funding

Little Rock Metropolitan Area

• Collaborated with developers to write manual entries for Machine Learning functions, translating complex algorithms into understandable documentation
• Created product descriptions, use cases, and whitepapers for IoT products, demonstrating ability to communicate emerging technologies to diverse audiences
• Clients included Red Deluxe Marketing, Bass Pro Shops, and Stata, showcasing adaptability across various industries and technical domains

Little Rock, Arkansas

• Created comprehensive documentation suite (user guides, SOPs, requirements) for SaaS system serving Citibank
• Collaborated with software development team to document code changes, ensuring up-to-date documentation
• Created a SharePoint knowledge base for the customer support team
• Developed a department style guide and led business writing workshops

Memphis, Tennessee, United States

• Created timekeeping training documentation for Nike's global workforce of over 20,000
• Collaborated with developers to document the rollout of new software and hardware systems
• Implemented MadCap and SharePoint for seamless documentation management and business automation
• Worked with executives to ghost write corporate communications, internal blog posts, and IT planning documents

Memphis, TN

• Facilitated classes of over 150 students
• Graded exams and papers on a tight deadline
• Lead writing workshops and mentored students to help them improve their performance
• Managed an online course component

Memphis, TN

• Developed system requirements for a CRM and scheduling system
• Wrote process documents, online help, training materials, and release notes
• Set up a document storage and versioning system with SharePoint
• Compiled information to create reports for the leadership team
• Edited and published daily corporate communications

Memphis, TN

• Addressed networking, software, hardware, and accounting issues for over 150 Hilton brand hotels
• Developed training material and conducted training sessions for other support specialists
• Determined business needs with software engineers

Master’S Degree, History

Activities and Societies: Graduate Teaching AssistantMy studies focused on Africa from the Colonial Period and Europe since 1500. I was.

B.A, English, Technical Writing