Ben Pope Email & Phone Number

Little Rock, Ar, Us

North Little Rock, Arkansas, United States

• Document complex SaaS CRM, scheduling, and billing systems, translating technical intricacies into user-friendly content• Customize Sage Intact ERP using APIs and JavaScript, demonstrating practical integration skills• Lead implementation of integrated payroll platform across multiple SaaS systems, showcasing ability to manage complex technological changes• Transition documentation to Markdown format, enabling single-sourcing and improving documentation efficiency• Conduct data analysis and business process optimization, applying technical writing skills to broader business improvements

Little Rock, Arkansas, United States

• Managed the complex challenges of a community garden that include financial constraints, limited labor, community relations, funder relations, unexpected natural and social challenges, and unpredictable weather• Lead, trained, and inspired a team of employees and volunteers• Distributed over 20,000 pounds of produce to a local food pantry, feeding thousands of people and meeting our funder's goals• Applied for and received thousands of dollars in grant funding

Little Rock Metropolitan Area

• Collaborated with developers to write manual entries for Machine Learning functions, translating complex algorithms into understandable documentation• Created product descriptions, use cases, and whitepapers for IoT products, demonstrating ability to communicate emerging technologies to diverse audiences• Clients included Red Deluxe Marketing, Bass Pro Shops, and Stata, showcasing adaptability across various industries and technical domains

Little Rock, Arkansas

• Created comprehensive documentation suite (user guides, SOPs, requirements) for SaaS system serving Citibank• Collaborated with software development team to document code changes, ensuring up-to-date documentation• Created a SharePoint knowledge base for the customer support team• Developed a department style guide and led business writing workshops

Memphis, Tennessee, United States

• Created timekeeping training documentation for Nike's global workforce of over 20,000 • Collaborated with developers to document the rollout of new software and hardware systems• Implemented MadCap and SharePoint for seamless documentation management and business automation• Worked with executives to ghost write corporate communications, internal blog posts, and IT planning documents

Memphis, Tn

• Facilitated classes of over 150 students• Graded exams and papers on a tight deadline• Lead writing workshops and mentored students to help them improve their performance • Managed an online course component

Memphis, Tn

• Developed system requirements for a CRM and scheduling system• Wrote process documents, online help, training materials, and release notes• Set up a document storage and versioning system with SharePoint• Compiled information to create reports for the leadership team• Edited and published daily corporate communications

Memphis, Tn

• Addressed networking, software, hardware, and accounting issues for over 150 Hilton brand hotels• Developed training material and conducted training sessions for other support specialists• Determined business needs with software engineers

Master’S Degree, History

Activities and Societies: Graduate Teaching AssistantMy studies focused on Africa from the Colonial Period and Europe since 1500. I was.

B.A, English, Technical Writing