Ben Pounds Email & Phone Number

I’m excited to take on my new career path as a financial professional. I love helping people, and this time it will be helping them financially.

Tuscaloosa, Alabama, United States

• Managed and maintained IT equipment and inventories as well as asset management for all equipment in relevant systems for 125+ employees.• Researched and provided cost analysis for estimation software for HVAC, Electrical, and Plumbing trades.• Installed and configured computers, printers, and phone systems (VoIP and mobile phones) as well as install patch cables from the patch panel to the switch.• Install computer software including configuring the network path file.• Set up Microsoft Exchange email, adding the user to an existing company domain and group policy, backup/restore user folder to move all data including desktop items.• Configured mobile phones using Apple Business Manager and MobileIron to maintain security and company standards for 150 employees. • Assisted employees with Remote Desktop Connection when needing to work remote.

Birmingham, Alabama, United States

• Converted established customers in a competitive market even when customers were not in the market to switch.• Provided elevated customer experience by bringing the retail experience directly to the customer – anywhere they may be.• Averaged top 10 Sales Associate within the Alabama market year over year.• Consistently exceeded monthly sales quotas averaging 150%-200% month over month.• Received AT&T Summit Award – top sales performer - within the first full year in this position.

Tuscaloosa County, Alabama, United States

• Consistently exceeded monthly sales quotas averaging 160%-200% or higher in categories like wireless activations and upgrades, wired services, home security and automation systems, protection and accessories • Achieved an average of 80% of my sales from referrals and repeat customers with half of the customer-base being small businesses • Coached fellow team members by sharing sales strategies and techniques • Ability to remain calm in stressful situations to deliver dependable customer service and stay focused on positive outcomes • Held Assistant Manager position at AT&T Wireless in 2001 • Achieved Small Business Certification every year from the inception of the program in 2012

Cyber/Computer Forensics And Counterterrorism

As of August 10th 2023, I am 90% complete with the CBBH job role path (Certified Bug Bounty Hunter) through Hack The Box Academy.

Bachelor Of Science, Commerce & Business Administration

Accounting And Business/Management

Associate In Arts, Business Management