Ben Psyk Email & Phone Number

Madison, WI, US

Madison, Wisconsin, United States

• Educates, counsels, and guides potential borrowers on choosing the correct mortgage product that fits their financial needs.
• Communicates effectively with all stakeholders during the lending process; including borrower, realtor, attorney, appraiser, and title company.
• Collaborates with underwriters and processors daily to meet contingency dates and the final closing date.
• Ensures all files comply with state and federal rules and regulations.
• Manages a loan pipeline averaging 10-15 loans at a time. Totaling $1.5 Million or more in financing.
• Maintains the highest tandard of professionalism, ethics, and confidentiality.

Madison, Wisconsin, United States

• Provided advanced and friendly policy administration support to customers across all 50 states.
• Represented the company in building rapport and providing support to “at-risk” businesses in order to maintain essential partnerships.
• Worked directly with customers and agents alike, to provide accurate and expedited resolution to problems.
• Collaborated interdepartmentally to identify solutions to complex account and payment issues.
• Communicated accurate knowledge of product variations and navigate ambiguous scenarios to provide best outcome for business and customer alike.

Monona, WI

• Lead the training and development of all new team employees and shift managers.
• Actively lead the hiring and onboarding processes by conducting interviews, participate in hiring debriefs and training new employees.
• Ensured a productive and friendly work environment by providing timely coaching and engaging in employee conflict resolution.
• Assisted with scheduling, expense tracking, and local restaurant marketing to help meet franchise goals and metrics.
• Tracked daily, weekly, and monthly revenue regarding sales goals and communicate upwards to senior leaders.

Milwaukee, WI

West Allis, WI

• Served as the Administrative Assistant for the Human Resources Director in senior healthcare and community living center.
• Directly supported managing HR concerns, employee relations, benefits/compensation and enforcing policy guidelines within a company that employed ~500 employees across 2 locations.
• Assisted in the recruiting, new hire onboarding, and orientation process alongside the leadership team.
• Filed and maintained all Human Resources personnel records, including FMLA, Workers Compensation, Unemployment, performance management, employee recognition and more.

Milwaukee, WI

• Acted as supervisor for over 200 residents in UW Guest Services summer programs.
• Managed billing and invoices for guest housing, intern center, and summer conferences to ensure accurate payment for vendors and employees.
• Assisted client’s inquiries regarding reservations, policies, and procedures to bridge any knowledge gaps.
• Scheduled all on location reservations for campus faculty and department staff events.