Ben Pyne Email & Phone Number

Leighton Buzzard, Gb

Salesforce as a platform is used by over 40 departments within DPD UK and is far more than just a CRM & Customer services tool.My role is that of working with key business stakeholders to understand their requirements and work out how we would be able to best achieve the desired outcome. With my team ensure that it is designed, built and deployed to meet those requirements.To this point I have been key in replacing an internal IT system that was used to manage support issues, this involved replacing a different system and moving it onto Salesforce.Re-desiging and rebuilding how we manage commission payments for a subset of our sales team, ensuring it was compliant with our internal audit team.I was seconded out to CitySprint for a year to completely redesign how they do Courier Lifecycle Management, this was everything from onboarding to completing online training courses and being able to obtain their invoices. With a key aim of reducing the number of platforms a Courier needed to use from 5 down to 1.I am also responsible for keeping up to date with all things Salesforce, ensuring that we are staying at the cutting edge of what is possible within the platform. While also being a key contact with external vendors.

Responsible for the administration and maintenance of a very customised Salesforce for over 200 users around Globally. The customisation of Salesforce includes additional packages from other suppliers, Financial Force, Booker25 and Motivis all having been adapted for Ashridge, a global business school who are ranked top 10 in Europe.Key member in a data migration from one salesforce org to a new org, which included adapting records to a completely new object structure Building of new solutions for our business which included the building of an entire student information system within our existing salesforce org and multiple flows that would allow for the grading calculations of assessments and the creation of all necessary student recordsTrained over 50 new starters in maximising Salesforce, across sales & marketing and client services departments. Creates and maintains technical and training documentation for current and new processesHeavily involved in the transition from Salesforce Classic to Salesforce Lightning A lead part of the team that designed and implemented additional systems and processes that integrated within our current Salesforce environment, while ensuring that all designs meet the needs of the key stakeholders (consulting with CFO, Head of Global Sales and various Directors)Troubleshooted first-line support system issues with both internal and external clientsLiaised with external vendors to work on system improvements (Financial Force, Booker25, Motivis) and consulted with internal developersCreates long term fixes to ensure maximum efficiencies and future proofing of the systemUser testing on improvements prior to sign-off, within a test environment, liaising with developers and communicating the progress with the relevant stakeholdersGo to person within the business for Reports and Dashboards for all departments

Hertfordshire

A key contributor in the training of Salesforce for new starters within the organization across a variety of departmentsA lead part of the team used to implement and design additional systems and processes to integrate within our current Salesforce environment, while ensuring that all designs meet the needs of the stakeholders, resulting in consulting with CFO, Head of Global Sales and various DirectorsFirst line support for troubleshooting system issues with both internal and external clients, a responsibility I was given within 3 months of joining the teamLiaising with external vendors to work on system improvements and consulting internal developersCreates long term fixes to ensure maximum efficiencies and future proofing of the systemUser testing on improvements prior to being signed off, within a test environment, going back to developers where needed, communicating with the relevant stake holders over the progressCreates Reports and Dashboards, within Salesforce Lightning, for all departments within the business, including running weekly forecasting for business revenue and ensuring revenue is correctly recognised on a monthly basisProcessing vendor invoices and submitting their costs to ensure accurate project margins.

Hertfordshire

Berkhamsted, Hertfordshire, United Kingdom

Archiving and organisation of both current and closed filesCredit ControlCorrespondence with clients over invoices that are still outstanding and overdue Note Taking in CourtPreparation of Client Letters

Derby, United Kingdom

During my time with TRG I have been heavily involved in the opening of a new brand and restaurant being rolled out called Joes Kitchen.With a large focus on fresh food, its very much different to anything TRG have done previously.I was brought in from the beginning and have been a key member of the management side in trying to develop this new concept.Being involved from the beginning has left me able to get involved in a huge range of aspects of the restaurant.Everything from the recruitment and training of the staff through to the setting up of back of house areas.

Derby, United Kingdom

Keeping training levels up to both company and legal standards ensuring company policies are adhered to1-2-1’s with staff to make sure they are happy within the work place, with an emphasise on morale and teamworkDealing with customers both in dealing with complaints, but also with enquiries and bookingsManagement of stock- ensuring efficiency and forecasting for future sales, working within a stock holding framework, setting par levels, ordering of all stock, managers counts at the end of week and looking for stock issues within the results, looking out for our GP on wet stock and aiming for 72%Administration- organising all paperwork at the end of the week especially those for legal reasons, including payroll file making sure that all finances are within budget for the periodBrand standard audits, ensuring that the bar is being kept to a company standard in all forms of the business from the outside of the building to the kitchen down to the administrationFinance control, checking over our trial balance and keeping our P and L sheets as accurate as possible on a week by week basis. To then write up a finance report at the end of each period to summarise our successes and explain failures in keeping within our budgets.

Master’S, Digital & Technology Solutions Specialist

Bachelor Of Arts - Ba, Politics, Philosophy And Economics