Ben Quick Email & Phone Number

Nottingham

Virtualisation Specialist supporting vSphere, XenServer, Hyper-V, and associated tools.

Key responsibilities* Ensuring 24/7 x 365 availability of services* 3rd line support, for a wide range of technologies* Plan, build, document, test and install new hardware or software in line with capacity management* Training 'Associate' level staff* Manage network - Cisco switches, VPN concentrators, 3Com switches, Sidewinder firewalls* Manage all e-mail systems - Exchange, Enterprise Vault, MIMESweeper* Manage IBM DS4000 based SAN, with SVC I/O pairsAchievements in role* Implemented Exchange 2003 cluster, within agreed time scales and budgets. Transparent to users* Expansion and upgrade SAN solution. Completed without service interruptions* Coordinated network penetration testing, addressed weaknesses found* Produce disaster recovery documentation* Implement process to define go-live, decommission and server-move procedures* Design new network for USA based office* Expansion of network, meeting business needs* Implementation of network standards

Key responsibilities* Ensure daily checks are carried out for key parts of infrastructure* Responding to support calls raised for internal and external customers* Monitoring of backups for Novell Netware and Microsoft Windows serversAchievements in this role* Implementation of highly available MIMESweeper solution* Upgrade of FacSys servers* Implementation of IBM DS4100 SAN

Key responsibilities:* Second line support to internal staff* Act of point of escalation for User Support team* User workstation administration* Some exposure to Novell ZENWorks

Key responsibilities:* Second line support to internal staff* User workstation administration

Key responsibilities:* First line support for internal users* Tape rotation for backup servers* Monitoring of disk space usage on servers* Environmental monitoring of computer rooms