Ben Quick Email & Phone Number

Fort Hunter Liggett, Ca

Director for the Fort Hunter Liggett and Camp Parks Network Enterprise Center (NEC)

Fort Hunter Liggett

US Army Reserves - TPU, Information Systems Operator-Analyst (25B)91st Training Division – Fort Hunter Liggett, CA

Regional Training Center - West, Fort Hunter Liggett, Ca

US Army Reserves - Mobilized, Information Systems Operator-Analyst (25B)104th Training Division – Regional Training Center, West (RCT-W) Fort Hunter Liggett, CAServe as Signal Support Branch Chief/Liaison to Task Force 108 Headquarter; as the only signal asset at Fort Hunter Liggett my primary duties consisted of providing IT support to the RTC-W, Fort Hunter Liggett Garrison, and Tenant units on both the Army Reserve Network (ARNET) and the Active Duty NIPRNET (CONUS NET);

Us Joint Forces Command - Joint Warfighting Center, Suffolk, Va

US Army Reserves, Information Systems Operator-Analyst (25B) USJFCOM - JWFC, Suffolk, VA Section supervisor for the C4I Simulation, Command and Control Center at the United States Joint Forces Command – Joint War Fighting Center in Suffolk VA. Primary duties: responsible for the leadership of a team of seven Army Enlisted Reserve soldiers, develop and conduct both military and technical training, mentor and counsel junior soldiers, provide joint military exercise support for automated command and control simulation equipment, network support, problem identification, management, and resolution, conducting unit-level user awareness training in: computer security, threat / vulnerability identification and management, technical documentation and reporting, soldier evaluation reports, mentoring and coaching

Norfolk, Virginia Area

The NMCI Enterprise consists of over 5,000 servers homed to over 42 server farms located in the Continental United Sates, Hawaii, and Japan. The NMCI services over 5,000,000 Navy and Marine Corps Active Duty, contractor, and government employees. The Enterprise Operations Manager (EOM) owns all operational aspects of the NMCI Network Operations Center during their watch. The main function of the EOM is to protect key NMCI customer services (email, file, print, and Internet access) through close monitoring of critical infrastructure components - service-providing servers, communications back-bone, storage area networks, Information Assurance, and facilities. The EOM role is a second-line leadership position staffed with teams of first-line leaders and individual performers. Responsibilities include: provide oversight and direction to first-line leaders and individual team members who perform network monitoring, incident response, change management and execution, tier-four level escalation support for the NMCI Service Desk. Additional responsibilities include: preserving critical NMCI customer services through expert incident management skills, problem solving, producing executive-level situation briefings, providing enterprise communications – written and verbal. Managerial responsibilities include: managing a 2.5 million-dollar budget, capital planning and forecasting, compensation planning, employee performance evaluations, coaching and mentoring, team building.

Norfolk, Virginia Area

Provide leadership for nine full time EDS employees on the NMCI Messaging Systems problem and incident team. Primary duties include: providing oversight, delegating, and tracking day-to-day work assignments for individual team members, conducting employee performance evaluation and reviews, coaches and mentors, develop annual individual and team goals that align with EDS corporate goals, responsible for incident reduction via thorough end-to-end problem management of Messaging systems, constantly assessing the environment for areas of improvement, technical documentation review and creation, facilitating and documentation of post mortem reviews, implementation of ITIL Service Support framework, achievement of Messaging Service Level Agreements (SLA)

Norfolk, Virginia Area

Technical Team Leader for NMCI Messaging Systems Tier 4 escalation and problem management functions. Primary duties include: delegating, tracking, and reporting day-to-day work assignments, serving as the primary technical subject matter expert for all NMCI Messaging technologies, solving complex technical issues, conducting technical reviews, leading team meetings, supervising team activities, engaging in and managing incidents, conducting problem reviews, recommending change, introducing the ITIL Framework to the NMCI Messaging System support teams.

Norfolk, Virginia Area

Primary duties include: serving as liaison between EDS Technical Engineers and Microsoft contracted services, management of day-to-day team activities, account management, metrics reporting, financial tracking, conducting team meetings, customer relations, as well as technical problem solving through research and analysis with a primary focus on Messaging solutions (Exchange 5.5, Exchange 2000

Norfolk, Virginia Area

Primarily responsible for migrating legacy mail objects (Exchange 5.5, 2000, Lotus Notes, Unix Mail) onto the NMCI Network. This entails a thorough analysis of the legacy mail environment to include email distribution lists, public folders, individual and group mailboxes; upon completion of the analysis phase the objects are formatted to conform to NMCI standards then migrated over to The NMCI Network. My other responsibilities included: Supervising a team of 15 individuals, technical processes and procedure development and review (IAW ISO 2000 standards), automated migration tool review and revision, problem resolution, customer liaison, mentoring and coaching, and providing employee performance review feedback for team members.

Norfolk, Virginia Area

Senior Technical Team Lead supporting Microsoft Exchange 2000 technologies. Responsibilities include: providing technical and supervisory leadership for a team of 12, primary escalation point of contact for problem resolution, planning, reviewing, and implementing new messaging solutions to include: BlackBerry, Microsoft Metadirectory Services (MMS), Defense Messaging System, Public Folders. Provide enterprise-wide support for 250,000 + Exchange customers by conducting system base line review and analysis, Microsoft Best Practice implementation, and periodic system maintenance, creating and reviewing technical documentation (IAW ISO 2000 standards)

Norfolk, Virginia Area

Provide administrative support for a native Windows 2000 enterprise network servicing the Navy and Marine Corps. Primarily responsible for the Microsoft Exchange 2000 messaging infrastructure comprised of over 120 Microsoft Exchange 2000 Clustered and non-clustered servers. Perform problem resolution, performance monitoring base lining and analysis, troubleshooting, and documentation in adherence with predefined SLA’s. Interact with internal and external customers, always placing emphasis on customer support and relations.

Norfolk, Virginia Area

Assigned as Network administrator for The NATO Maritime Command and Control Information System (MCCIS). Responsibilities: Provide professional customer support to 800+ users NATO wide. Administrate web, mail, and NATO proprietary services on HP-UX, UNIX Servers. Prepare for routine exercises, beta test new software release versions and data migration. Supervise Operational Personnel; develop SOPs for day-to-day operations, disaster recovery, and contingency procedures. Additional areas of responsibilities: Assist with Windows NT / 2000 Network Administrator ion. Maintain vital services such as Microsoft Internet Information Services (IIS), Microsoft Exchange 5.5, and Raptor Firewall administration. Involved with migration to Windows 2000.

Fort Campbell, Ky

Directly accountable to the senior management of the IS Department for all aspects of day to day operations to include supervision of military and civilian staff in the areas of Help Desk, Windows NT Network Administration, and Computer Maintenance / Repair. Produce documentation for Operations, AIS Security, Disaster Recovery, Process and Procedures. Manage annual budget of $1,000,000. Responsible for purchases and contracting. Technical responsibilities: Windows NT 4.0 Network Administration, Hardware / Software support, Web Development and Help Desk supervision.

Yong San Korea

Responsibilities: Supervise 10 military computer repair technicians; serve as senior on-site technician for a customer base of 2,000 + users in a 50 mile radius. Daily duties included: Assignment of trouble tickets to technicians, PC Hardware / Software maintenance / repair, train new technicians, Q.C. completed trouble tickets. Serve as a liaison between help desk personnel and customers.

Greater Atlanta Area

World-Wide Military Command and Control System (WWMCS) Administrator; responsible for daily operations of Honeywell Mainframes; performing daily and weekly backups, tape librarian functions, and data processing using Honeywell GCOS 8 Operating System.

Fort Belvoir, Va

Computer/Machine Operator - John Singleton Mosby United States Army Reserve Center at Fort Belvoir, VA

Bachelor Of Applied Science (B.A.Sc.), Computer Information Systems

Computer Programming